Guest Service Representative - Full Time

Guest Service Representative - Full Time

The Wayfarer DTLA, a Tapestry Collection by Hilton, is looking for an outstanding Guest Service Representative to work in one of the most vibrant settings in the world! Our Guest Service Representatives are hands-on, team-oriented professionals with high standards and are driven to exceed our guests' expectations on a daily basis.

Situated in downtown Los Angeles on the corner of South Flower and 8th Street, The Wayfarer DTLA is perfectly placed to capture a number of varying markets. With unique food & beverage offerings, including a top-notch rooftop bar, and a full event and activation program for all of the outlets, The Wayfarer is primed for opportunity from both local residents in downtown, as well as travelers to the city center. The Wayfarer has a fun, lifestyle and irreverent feel to it. This design forward hotel will elevate the independent and ever curious traveler experience through a variety of flexible and social public spaces, local art installations, and interactive touches that entice one to dig deeper and truly experience the destination.

Core functions of the position, but are not limited to the following:

• Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests.
• Communicate effectively with guests and fellow team members.
• Greet arriving guests and complete established check-in procedures on a daily basis in order to ensure that guests are fully satisfied.
• Facilitate guest departures on a daily basis by following established procedures in order to close guest accounts and determine future room availability.
• Regularly calculate and/or post monies, receipts, guest accounts and other forms of credit using proper cash handling methods and established procedures in order to present the guest with accurate hotel charges upon check-out.
• Courteously answer inquiries and accept reservations, both in person and over the phone, by utilizing Company's reservation guideline. Accurately and professionally communicate hotel rates and information, utilize suggestive selling techniques, demonstrate advantages and create value for our guests.
• Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
• Operate the PBX equipment by accepting incoming calls and assisting out-going calls, setting wake-up calls and communicating to guests to ensure timely and efficient service.
• Control cash and credit transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel policy.
• Process all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes and to guests in order to ensure the information is received by guests in a timely manner.
• Contribute to and maintain established information and communication sources such as department and front desk logbooks in order to enhance department communications and operations.
• Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.
• Perform other duties as assigned, requested or deemed necessary by management.

Health Benefits, Travel Perks & More 401k, vacation and sick leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation. We also encourage quarterly team building and giving back to the communities in which we work through regular volunteering and select charity promotions throughout the year.

Pay Range: $22.50-$23.50/hr.

Skills

Preferred: Intermediate Microsoft Office

Behaviors

Preferred: Loyal, Team Player, Innovative, Functional Expert, Enthusiastic, Detail Oriented, Dedicated

Motivations

Preferred: Self-Starter, Growth Opportunities, Goal Completion, Ability to Make an Impact

Education

Required: High School or better.

Experience

Preferred: Personal Skills: Highly organized and efficient, Pro-active and results driven, Ability to adapt and demonstrate flexibility, Leads by example and with integrity, Excellent communicator and team motivator, Business-like, socially engaged, passionate, expressive demonstrating a positive attitude. Professional Skills: Proficiency in MS Office Suite, Experience with hotel operations software sales programs, Skillful in project planning/ tasks and able to prioritize projects/ tasks. 1-3 years: Work Experience: At least 1-3 years' experience in a like or similar role within hotel operations demonstrating progressive career path responsibilities.