Manager, Revenue Operations (full - time, Remote) - Remote Eligible

Manager of Revenue Operations

PaceMate™ is seeking a Manager of Revenue Operations who will focus on business process design and implementation to execute streamlined customer onboarding, customer account data management, contracting and contract renewal, pricing and revenue analysis. The position is part of the Finance function and will work closely with both Finance and Commercial teams to support the sales and revenue cycles. The ideal candidate is a professional with a track record of success in helping B2B service businesses implement processes to manage customer data and sales activities during periods of growth. The candidate should be eager to embrace change and possess a strong level of attention to detail, organization, critical thinking, and curiosity. The position reports to the President/CFO, and is a remote role (work from home) with potential travel to our office St. Petersburg, Florida.

PaceMate™ offers those employees working full-time a robust compensation and benefit package to include Health and Prescription coverage, Dental, Vision, Long-Term Disability, Short-Term Disability, AD&D, Flexible Spending Account, Healthcare Savings Account, 401k Retirement Savings, Discount Program, Employee Assistance Program, Financial Wellness Program, Paid Time Off, Legal Insurance, Hospital Indemnity, Critical Illness, and Accident Coverage.

Essential Functions & Responsibilities:

• Functional lead over Salesforce CRM data and business process design, implementation, and management.
• Responsible for review and interpretation of contractual terms and SLAs; ensuring all contractual terms and customer deliverables are reflected in revenue results.
• Ensure customer renewals, pricing and contractual changes are accurately reflected in CRM records.
• Ensure contractual terms are clearly documented and agreed upon across functional towers (sales, customer success, clinical delivery, finance) and are accurately reflected in CRM and ERP.
• Perform customer level and product level pricing, churn, and profitability analyses to be used for operational decision making and reporting.
• Establish workflow and control environment for Lead to Contract sales cycle, leveraging CRM tools.
• Maintain CRM master data integrity by establishing structured business process rules, workflows, and security roles within Salesforce.
• Partner with executive leadership to develop presentation materials for internal and external reporting.

Qualifications:

An individual must be able to perform each Essential Function of the job satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified, to perform the essential functions. Nothing within this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Education, Training, and Experience:

• 5+ years of experience at a B2B service organization, with an emphasis on supporting sales and revenue cycles (enterprise software and/or healthcare tech are a plus).
• Educational background in Business disciplines and/or Information Systems preferred.
• Working knowledge of the Lead-to-Contract and Order-to-Cash business process cycles.
• Competency in financial analysis, with a familiarity of accounting and financial reporting concepts.
• Salesforce (or comparable CRM) business process design, implementation and management preferred.
• Demonstrated project management skills with ability to influence stakeholders.
• Track record of successful partnerships across cross-functional workstreams.
• Key values should include ownership, accountability, and a collaborative nature with a commitment to achieving positive results.
• Ability to thrive in a fast-paced, dynamic startup environment.

Required Equipment:

Must have access to stable, reliable internet access.

Physical Requirements:

While performing the duties of this job, the employee is consistently required to remain in a stationary position, constantly operate a computer or other office equipment, and frequently communicate with customers and employees. Must be able to exchange accurate information, with the ability to effectively utilize voice over internet protocol; and repetitive motions using fingers and forearms in data entry.

Reporting Relationships:

Supervised by: President, CFO

Supervises: None

Target Compensation Range: $100,000- $150,000

Company Description:

PaceMate® is a pioneering force in cardiac remote monitoring and data management. We're driven by a mission to modernize digital healthcare and envision a future of connected, personalized cardiac care. Since 2015, PaceMate has been simplifying and streamlining device clinic operations with one easy-to-use platform—PaceMateLIVE®. As the industry's only comprehensive cardiac remote monitoring solution, PaceMateLIVE® uniquely pairs device and EHR data and prioritizes patient care intelligently. Visit PaceMate.com to see how together—We never miss a beat.®

About PaceMate:

Recognized as a Top 100 Healthcare Technology Company by Healthcare Technology Report, PaceMate offers the most comprehensive remote cardiac monitoring solution in the industry. PaceMateLIVE is the only clinical dashboard with user-friendly integrations for all implantable cardiac devices, ambulatory monitors, consumer ECGs, and heart failure products. PaceMate's Auto-Triage™ prioritizes patients based on clinician-customized standards—not device alerts—resulting in a substantial reduction in alert burden. With the most live connections through EHR-partnered integrations across Epic, Cerner, and athenahealth, PaceMate offers a true, vetted, and validated industry-leading solution for interoperability: ensuring bi-directional data transfer for more accurate reporting, streamlined workflows, and one-click billing. PaceMate's software-only, concierge on-demand, and full-service offerings deliver a flexible, customized solution for cardiac practices. Visit PaceMate.com to learn how one platform is transforming the future of digital health.