Technical Support Engineer

Technical Support Engineer For The Forsta Plus Product Suite

We are looking for a well-organized, collaborative and tech-savvy individual to join our global Technical Support team as Technical Support Engineer for the Forsta Plus Product Suite.

The Technical Support Engineer provides guidance to our clients and internal teams. You will become a Forsta Plus specialist and work closely with members of Technical Support, Project Management, Account Management, Customer Success, and Cloud Operations as well as Engineering to leverage the Forsta Plus platform.

Responsibilities include:

• Product Support: Respond to a wide range of product-related and technical questions regarding the use and operation of our products
• Troubleshoot complex client issues involving reporting solutions and data workflows
• Communicate with clients electronically to troubleshoot issues and clarify requirements
• Manage client expectations
• Provide guidance to internal departments

What you bring:

• Strong communication, interpersonal and problem solving skills
• High social skills and service-minded
• Ability to work in a matrixed, cross-functional environment
• Proven analytical skills; you enjoy "figuring out" things out
• Ability to communicate technical issues in a clear manner
• Strong work ethic
• Demonstrated understanding of technology and ability to leverage technology effectively
• Experience in programming and a sound understanding of how web-based solutions are built

Education/Experience Required:

• Bachelor's degree in Computer Science or similar Technical degree
• 2-3 years' experience in a similar environment (e.g. Software Application support) with comparable responsibilities is preferred, but equivalent experience will be considered

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At PG Forsta we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Additional Information for US based jobs:

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.

Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

All your information will be kept confidential according to EEO guidelines.