Manager, Accounts - Sales

Job Title

The position is responsible for building and maintaining strong, long-term relationships with existing customers to ensure their satisfaction, retain their business, and identify opportunities for growth.

The essential functions include, but are not limited to the following:

• Serve as the primary liaison for all customer account management inquiries and resolutions.
• Design and implement effective project communication strategies and protocols.
• Evaluate and refine ongoing requirements for sales enablement and support functions.
• Orchestrate and deploy resources efficiently to ensure timely and effective delivery of customer solutions.
• Guarantee all project deliverables and services adhere strictly to established time, scope, quality, and budgetary constraints.
• Manage resource planning to optimize availability and allocation across projects.
• Cultivate and strengthen customer relationships to drive sustained account growth and future sales opportunities.
• Provide support for the resolution of accounts receivable issues, focusing on invoices aged over 30 days.
• Prepare and deliver comprehensive monthly and quarterly business reviews for both internal stakeholders and client presentations.
• Monitor work-in-progress orders and collaborate with the team to expedite installation cycles and project completion.

Minimum Qualifications:

• Minimum 5 years of experience in a Major Account customer-facing role.
• Excellent project planning and scheduling skills.
• Excellent client-facing and internal communication skills.
• Excellent written and verbal communication skills.
• Solid organizational skills, including attention to detail and multi-tasking skills.
• Strong working knowledge of all Microsoft Office Products, Smartsheet, etc.
• Ability to travel.

Compensation and Benefits:

• 10 Paid Holidays
• Flexible Time Off
• 401(k) Company Match
• Health, Dental, and Vision Insurance
• HSA and FSA
• Disability & Occupational Accident Insurance
• Company-Paid Life Insurance Policy
• Employee Assistance Program (EAP)
• World-class paid training program for you to learn the skills for long term career success.

OWL Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.