Field Service Area Manager

Field Service Area Manager

OWL Services is the premier sales, installation, program management and service provider to retail, commercial, fleet, aviation and marine, and emergency power generation companies across the U.S.

With 33 offices and distribution centers and more than 1,400 field service professionals, OWL delivers on a service platform that includes construction, compliance and testing, maintenance and repair, modernization and re-imaging, and EV charging solutions to keep businesses and people moving 24 hours a day, 7 days a week, 365 days a year.

OWL Services' companies have received numerous awards over the years for exemplary customer service. Most recently it was the recipient of EVgo's Deployment Excellence Award in its first-ever class of awardees in the National EV Charging Recognition Program.

The Field Service Area Manager is a field-based position, requiring frequent daily and overnight travel. The individual is responsible for leading a team of Field Service Technicians in a defined geographical area. This role oversees the technicians' productivity, quality, compliance, inventory management, and development.

The essential functions include, but are not limited to the following:

• Lead the team through effective and frequent communication.
• Establish work objectives and ensure training progression.
• Perform in-field training. Chart and provide any needed training. Provide input regarding the technicians' level of expertise.
• Perform field audits to ensure the highest level of service is being performed. Audits include inspection of work performed and compliance of CBE policies and procedures.
• Work with the assigned Area Team Coordinator (ATC) in Customer Support to maximize productivity in their area as well as provide ground support for the technicians. Assist with scheduling calls as well as providing in-field knowledge to the ATC to ensure the area is being run as efficient as possible while reducing the need for overtime where possible.
• Ensure service calls are being completed in a timely manner, and conduct territory planning reviews. Check open calls daily and resolve any outstanding issues. Reduce the number of call-backs as well as maintain a high level of first time fix rate.
• Other duties as required.

Qualifications

• Available for frequent daily and overnight travel.
• Strong communication and highly developed interpersonal skills with all levels of internal and external personnel.
• Proven leadership and management abilities.
• Possesses and applies broad knowledge of business and customer service practices.
• Ability to prioritize functions and administer projects with multiple deadlines.
• Possesses working knowledge of product operations as required to install, maintain, train and service.

Compensation and Benefits

• 10 Paid Holidays
• Flexible Time Off
• 401(k) Company Match
• Health, Dental, and Vision Insurance
• HSA and FSA
• Disability & Occupational Accident Insurance
• Company-Paid Life Insurance Policy
• Employee Assistance Program (EAP)
• World-class paid training program for you to learn the skills for long term career success.

OWL Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.