WMS & Operations Support Associate

Owens & Minor

Owens & Minor is a global healthcare solutions company providing essential products, services and technology solutions that support care delivery in leading hospitals, health systems and research centers around the world. For over 140 years, Owens & Minor has delivered comfort and confidence behind the scenes, so healthcare stays at the forefront, helping to make each day better for the hospitals, healthcare partners, and communities we serve. Powered by more than 14,000 teammates worldwide, Owens & Minor exists because every day, everywhere, Life Takes Care™.

Global Reach with a Local Touch

140+ years serving healthcare

Over 14,000 teammates worldwide

Serving healthcare partners in 80 countries

Manufacturing facilities in the U.S., Honduras, Mexico, Thailand and Ireland

40+ distribution centers

Portfolio of 300 propriety and branded product offerings

1,000 branded medical product suppliers

4,000 healthcare partners served

Benefits

Comprehensive Healthcare Plan - Medical, dental, and vision plans start on day one of employment for full-time teammates.

Educational Assistance - We offer educational assistance to all eligible teammates enrolled in an approved, accredited collegiate program.

Employer-Paid Life Insurance and Disability - We offer employer-paid life insurance and disability coverage.

Voluntary Supplemental Programs – We offer additional options to secure your financial future including supplemental life, hospitalization, critical illness, and other insurance programs.

Support for your Growing Family – Adoption assistance, fertility benefits (in medical plan) and parental leave are available for teammates planning for a family.

Health Savings Account (HSA) and 401(k) - We offer these voluntary financial programs to help teammates prepare for their future, as well as other voluntary benefits.

Paid Leave - In addition to sick days and short-term leave, we offer holidays, vacation days, personal days, and additional types of leave – including parental leave.

Well-Being – Also included in our offering is a Teammate Assistance Program (TAP), Calm Health, Cancer Resources Services, and discount programs – all at no cost to you.

The anticipated pay range for this position is: $25/hr.

Position Summary:

In this position, you'll support daily operations by providing WMS user assistance, coordinating administrative workflows, maintaining training documentation, and serving as the primary liaison between Operations & Maintenance (O&M) and the customer for WMS-related needs. This position is ideal for someone with strong technical aptitude, excellent communication skills, and mastery of Excel who excels in being the resource for system support and operational efficiency.

Responsibilities:

WMS & Technical Support (50%)

Serve as the onsite WMS support liaison between O&M and the customer.

Troubleshoot WMS issues, user access challenges, and hardware problems (scanners, printers, etc.).

Partner with customer IT to resolve system errors and support WMS updates, enhancements, and integrations.

Conduct periodic system and operational validations, including item, location, and inventory data checks.

Develop, run, and interpret WMS reports to identify trends and efficiency opportunities.

Operational & Administrative Support (30%)

Maintain and organize training documents, work instructions, and certification/licensing materials.

Support New Hire Orientation and coordinate building access and software user setup.

Prepare and present performance scorecards to leadership.

Utilize Excel, Word, PowerPoint, and other tools to support reporting, analysis, and workflow management.

Analyze business processes and recommend improvements to enhance operational performance.

Vendor & Contractor Coordination (20%)

Facilitate service vendor quotations from creation through payment.

Schedule contractors for preventive and reactive maintenance.

Coordinate delivery of services and supplies.

Support ordering of operational supplies

Education & Experience:

High school diploma or equivalent required.

College or associate degree preferred but not required.

Prior experience in distribution, logistics, or system support is required.

Experience with WMS platforms (Tecsys Preferred)

Knowledge, Skills, & Abilities:

Must demonstrate strong technical aptitude with the ability to become proficient in WMS systems.

Mastery of Microsoft Excel (pivot tables, formulas, data analysis).

Proficiency with MS Office Suite and mid-level administrative tools.

Excellent verbal and written communication skills.

Ability to manage multiple tasks with accuracy and attention to detail.

Comfortable working on-site in a distribution center environment.

Additional Requirements:

On-site role within a distribution center and office environment

Ability to travel ~ 0%

If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.