Operations Supervisor – Warehouse & Transfill

Distribution Supervisor (Warehouse & Transfill)

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.

Owens & Minor teammate benefits include:

• Medical, dental, and vision insurance, available on first working day
• 401(k), eligibility after one year of service
• Employee stock purchase plan
• Tuition reimbursement

The Distribution Supervisor (Warehouse & Transfill) will oversee the department's daily operations and ensure quality products that meet or exceed established standards and customer expectations, productivity in maximizing output, efficiency by using the least possible resource consumption/minimizing wastes, and standards are met. This position is responsible for managing and leading a team, ensuring quality control, enforcing company policies, improving operational performance and compliance with safety, regulatory, quality standards, and resolving customer and operational issues promptly, ensuring minimal disruption to service or production.

The anticipated salary range for this position is $66,220.00 - $122,980.00. The actual compensation offered may vary based on job-related factors such as experience, skills, education, and location.

Essential Duties and Responsibilities

Warehouse & Transfill Operations and Workflow Management:

• Lead Lean Daily Management for Warehouse and Transfill, conduct daily huddles with the entire team to report on current goals and actuals, answer questions, and flow pertinent information to and from all teammates.
• Warehouse: Oversee and set daily teammate expectations and goals to meet branch/customer demand, ensuring that all picking, packing, staging, loading of trucks, and paperwork are completed timely to adhere to branch delivery schedule and within transportation SLA's. Communicate timely any delays or nonconformance to the set schedule.
• Set up and schedule any non-dedicated transportation as needed to satisfy customer and business demands.
• Verify required inbound/outbound paperwork with drivers, ensuring that all products are properly counted and ensure inbound and outbound shipments are accurate and free of damage.
• Transfill: Set goals to meet or exceed the demand, monitor the productivity and output of Transfill Techs hourly, and develop plans to close gaps. Monitors the branch oxygen Transfill orders.
• Supervise daily oxygen Transfill operations to ensure compliance with safety and quality standards, accurately filled. Ensure tests and inspects cylinders. Verifies filling requirements.
• Maintains files of work performed including lot and batch number information, cylinder maintenance and inspection logs and materials required by the F.D.A.
• Oversee the shipping, receiving and distribution of USP Medical Oxygen Cylinders.
• Oversee and or Conducts Internal Regulatory Compliance Auditing.

Team Management:

• Supervise and support the operational team(s), ensuring the health and safety of all.
• Responsible for hiring, coaching, performance appraisal, and disciplining subordinate staff.
• Responsible for scheduling a daily work plan to meet productivity and quality goals. Coordinate shifts and schedules, account for attendance, to ensure sufficient staffing for operational needs.
• Budget Management: Responsible for own cost center budgets. Track spending, budget forecasting, reporting, and analysis.

Team Leadership & Training:

• Lead, supervise, and support the team leads, warehouse clerk, Transfill techs technicians, ensuring productivity, efficiency, and quality standards are met.
• Ensure skills (technical, administrative) are tracked and single points of failure reduced or eliminated to foster a culture according to IDEAL accountability, teamwork, and continuous improvement
• Ensure training of all teammates. (i.e. Proper protocols according to manufacturer guidelines, standard operating procedures (SOPs), and conduct training sessions to enhance team skills in distribution, logistics, and safety procedures.)
• Ensures all Human Resources, Regulatory, Joint Commission, FDA, and Legal training is completed on time and that all internal and external policies are understood and adhered to.
• Maintain certifications for Medical Gases, Hazmat, and Powered Industrial Truck Training.

Quality Assurance & Compliance:

• Ensure products and services meet the company's quality standards, customer expectations, and compliance regulations. Ensure quality assurance checks on all products and parts received before stocking or distributing.
• Ensure compliance with all relevant regulations, company policies, and health and safety standards. Investigate non-conformances and implement corrective actions.
• Oversee proper documentation and record-keeping for all Transfill and maintenance activities.
• Ensure adherence to FDA, OSHA, and DOT regulations for medical and industrial gas handling.

Safety & Maintenance:

• Actively participate in and/or lead the Safety Committee functions, including weekly and monthly safety checks, to ensure a safe and healthy work environment throughout the facility.
• Conduct regular safety audits and enforce workplace safety procedures and protocols. Ensure the proper use, functionality, and maintenance of tools, equipment, and techniques.
• Investigate and document safety incidents, injury, property damage, equipment failures and implement corrective actions timely.
• Ensure safe and efficient material handling using forklifts, pallet jacks, and stackers. Maintain training records for all evaluated teammates.

Cost Control & Process Improvement:

• Monitor and control Warehouse and Transfill costs, optimizing resource utilization.
• Optimize efficiency, identify and implement process improvements to streamline operations, reduce waste, adopt best practices.
• Lead and facilitate Lean activities, such as Gemba walks, 5S, waste identification, root cause analysis, visual management, process improvement, etc. Share best practices with peers and teammates within the facility and support continuous improvement.

Inventory Management:

• Responsible for timely procurement of goods and tracking inventory movement, including ordering and receiving, track and monitor inventory levels, and ensure proper accounting, safe handling, accurate storage, and distribution of materials.
• Maintain safe, clean, and organized storage areas by ensuring proper labeling, categorization, and placement of inventory.
• Responsible for implementing and adopting practices for accurate inventory by performing regular stock checks, audits, reconciliations, following regular Cycle Count, and PI timelines.
• Implement FIFO (First-In, First-Out) inventory systems as needed, ensuring that all expiration dates are checked regularly and shipped or disposed of timely.
• Implement security measures to prevent theft, damage, or loss of inventory. Identify and report discrepancies, losses, or damaged goods. Maintain documentation for audits and compliance reviews.

Customer Satisfaction and Communication:

• Proactively manage demand plan and urgent requests.
• Work with the Planning and Repair Team to provide updates on product status and demand. Address/resolve customer concerns regarding quality or turnaround times.

Minimum Required Qualifications

Education and/or Experience:

• High School Diploma or GED (minimum requirement)
• 2-5 years of experience in warehouse, logistics, or distribution operations
• Prior supervisory or leadership experience is preferred
• Experience with inventory management systems, warehouse management software and transportation logistics is beneficial

Skills, Knowledge and Abilities:

• Build Connections: Problem-solve and influence across teams, project a one-company mindset, connect others to Purpose and Company Goals
• Embrace Change: Inspire a growth mindset and leverage change as a catalyst for growing the company.
• Grow Self and Others: Enable and empower growth in yourself and others.
• Be an Inclusive Leader: Respect and value differences to create an environment for teammates to reach their greatest potential.
• Deliver Results Today, prepare for the Future: Take ownership, acting with speed and agility to drive results today while staying focused and preparing for evolving market needs and opportunities.
• Customer/Patient-Focused: Invest time