Operations Supervisor - Repair

Operation Supervisor Repair

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.

Owens & Minor teammate benefits include:

• Medical, dental, and vision insurance, available on first working day
• 401(k), eligibility after one year of service
• Employee stock purchase plan
• Tuition reimbursement

Apria Healthcare's mission is to improve the quality of life for our patients at home. We are looking for empathetic, thoughtful and compassionate people, to meet the needs of our patients. Already an industry leader in healthcare services, we provide home respiratory services and select medical equipment to help our patients sleep better, breathe better, heal faster, and thrive longer.

Job Summary

The Operation Supervisor Repair is responsible for the output of his/her Repair operation, including productivity of Repair Technicians, and departmental budget, costs and quality management. This role involves managing a team of technicians, coordinating the repair and refurbishment of equipment, and ensuring the timely delivery of repaired products to customers. The key responsibilities ensure a safe, healthy, and productive workplace for the continuous flow of clean, quality rental equipment to meet the needs of the branches/customers and support their growth.

The anticipated salary range for this position is $65,000 - $70,000.(Annual) The actual compensation offered may vary based on job related factors such as experience, skills, education and location.

Shift: M-F 6am-2:30pm

Essential Duties and Responsibilities

• Repair Operations & Workflow Management: Set goals and develop plans to meet or exceed monthly repair demand by monitoring on monthly build plan and daily JDA demand plan and supervising the productivity and output of Repair Techs. Ensure agility to meet unforeseen demands.
• Ensure hourly monitoring of repair progress, troubleshoot reason for delays, and adjust labor and plans, as necessary. Track key performance indicators (KPIs) and operational goals.
• Ensure all Equipment Repair Orders are accurate, turned in promptly to the Data Entry Clerk, and applicable documents are entered into the Repair Tool the next business day. Provide regular reports to senior management on team performance and operational effectiveness.
• Lead Lean Daily Management, conduct daily huddles with the entire team to report on current goals and actuals, answer questions, and flow pertinent information to and from all teammates.

• Team Management: Supervise and support the operational team(s), ensuring the health and safety of all.
• Responsible for hiring, coaching, performance appraisal, and disciplining subordinate staff.
• Responsible for scheduling a daily work plan to meet productivity and quality goals. Coordinate shifts and schedules, account for attendance, to ensure sufficient staffing for operational needs.

• Budget Management: Responsible for own cost center budgets. Track parts and supplies spending, budget forecasting, reporting, and analysis.

• Team Leadership & Training: Lead, supervise, and support the repair team lead, technicians, data entry clerks, ensuring productivity, efficiency, quality, and safety standards are met.
• Ensure skills (technical, administrative) are tracked and single points of failure reduced or eliminated to foster a culture according to IDEAL values, teamwork, and continuous improvement.

• Ensure training of all repair teammates. (i.e. Proper repair protocols according to manufacturer guidelines, standard operating procedures (SOPs), and conduct training sessions to enhance team skills in diagnostics, repairs, and safety procedures.)

• Ensures all Human Resources, Regulatory, Joint Commission, FDA, and Legal training is completed on time and that all internal and external policies are understood and adhered to.

• Quality Assurance & Compliance: Ensure products and services meet company's quality standards, customer expectations, and compliance regulations. Ensure quality assurance checks on all products and parts received before stocking or distributing.
• Conduct final inspections of repaired equipment to verify performance and safety. Ensure quality control and oversee documentation and record-keeping for all repairs/maintenance activities.

• Support the review and update of the percentage of Operational Verification Procedures. Investigate and implement corrective action on non-conformances.

• Safety & Maintenance: Actively participate in and/or lead the Safety Committee functions, including weekly and monthly safety checks, to ensure a safe and healthy work environment throughout the facility.
• Conduct regular safety audits and enforce workplace safety procedures and protocols. Ensure the proper use, functionality, and maintenance of repair tools, equipment, and techniques.

• Investigate and document safety incidents, injury, property damage, equipment failures and implement corrective actions timely.

• Cost Control & Process Improvement: Monitor and control repair costs, optimizing resource utilization.
• Optimize efficiency, identify and implement process improvements to streamline operations, reduce waste, adopt best practices.

• Lead and facilitate Lean activities, such as Gemba walks, 5S, waste identification, root cause analysis, visual management, process improvement, etc. Share best practices with peers and teammates within the facility and support continuous improvement.

• Inventory Management: Responsible for timely procurement of goods and tracking inventory movement, including ordering and receiving, track and monitor inventory levels, and ensure proper accounting, safe handling, accurate storage, and distribution of repair materials
• Maintain a safe, clean, and organized storage areas by ensuring proper labeling, categorization, and placement of inventory.

• Responsible for implementing and adopting practices for accurate inventory by performing regular stock checks, audits, reconciliations, following regular Cycle Count, and PI timelines.
• Implement security measures to prevent theft, damage, or loss of inventory. Identify and report discrepancies, losses, damaged goods. Maintain documentation for audits/compliance reviews.

• Customer Satisfaction and Communication: Proactively manage demand plan and urgent requests. Work with the Planning and Warehouse Team to provide updates on repair status and inventory. Address/resolve customer concerns regarding repair quality or turnaround times.

Minimum Required Qualifications

• Education and/or Experience
• High School Diploma or GED (minimum requirement)
• 2-5 years of experience in warehouse, logistics, or distribution operations
• Prior supervisory or leadership experience is preferred
• Experience with inventory management systems is beneficial

Skills, Knowledge and Abilities

• Build Connections: Problem-solve and influence across teams, project a one-company mindset, connect others to Purpose and Company Goals
• Embrace Change: Inspire a growth mindset and leverage change as a catalyst for growing the company.

• Grow Self and Others: Enable and empower growth in yourself and others.

• Be an Inclusive Leader: Respect and value differences to create an environment for teammates to reach their greatest potential.

• Deliver Results Today, prepare for the Future: Take ownership, acting with speed and agility to drive results today while staying focused and preparing for evolving market needs and opportunities.

• Customer/Patient-Focused: Invest time to understand customer's/patients' objectives, then ties activities directly to the achievement of those objectives.

• Effective Communicator: Writes and speaks clearly, concisely, and transparently with business teammates.

• Strong Leadership: Passion for health and well-being is deeply found in the desire to help others and be a positive and inspiring role model with proven experience in operations. Requires minimal supervision, thrives as a self-starter who proactively senses and responds to problems and opportunities.
• Proficiency in software skills (i.e., Microsoft Office Suite, computer programs/applications, developing and interpreting spreadsheets, and inventory software.)