Manager, Operations

Job Title

Coordinates and leads Distribution Center operations activities, including receiving, warehousing, shipping, delivery, customer quality, and product inventory accuracy in a manner consistent with company service and cost objectives.

Core responsibilities include:

• Directing all Operations activities and teammates within a small or medium-sized Distribution Center (DC), or multiple functions within a large-sized DC.
• Providing proactive feedback to Operations Supervisors, initiating management coaching, teammate performance feedback, supervisory performance feedback, and corrective actions where needed.
• Working with Operations leadership to develop and execute initiatives to improve DC metrics that drive financial performance.
• Reviewing and approving appropriate DC or functions' expenses and making capital recommendations where appropriate.
• Leading the achievement of DC or functional Key Performance Indicators in the areas of Safety, Quality, Productivity, and Turnover.
• Overseeing all customer service for the DC or functions, resolving issues relating to service quality, pick pack and ship requirements, and deliveries. Coordinating with local Account Management team, and Corporate Operations as needed.
• Implementing the conversion of new customers at the DC to ensure successful implementation of new business.
• Enforcing DC adherence to company developed SOP's / WI's for warehouse management and transportation.
• Monitoring and reporting performance of DC or functions, implementing root cause analysis to consistently work towards improving teammate relations, customer quality, and operational efficiency.
• Overseeing DC or functions' succession planning, identifying, attracting, developing, coaching, and retaining talent.
• Ensuring adherence to all regulatory requirements regarding scheduled drugs, hazardous material, dating merchandise, storage requirements and reporting agencies (DOL, DEA, FDA, OSHA, etc.). Acts as the Designated Representative (DR) for the DC where required by licensing and compliance laws / regulations.

Qualifying experience includes:

• 9 or more years of professional supply chain or warehouse operations experience, preferably within the healthcare/medical/medical device industry.
• Previous supervisory, leadership, planning, communication, organization, and people motivation experience highly preferred.
• Or any combination of relevant education and experience to meet the above requirements.

Knowledge, skills, and abilities include:

• In-depth knowledge of supply chain management, logistics, distribution, and/or warehouse management best practices.
• Strong financial acumen including prior profit and loss responsibilities.
• Ability to work fast and effectively within a matrix environment.
• Demonstrated leadership and people management skills with an ability to lead, coach and mentor all levels of teammates.
• Proven team building skills, both internal and external, with the ability to motivate and direct the work of others.
• Exceptional customer relationship skills.
• Excellent communication skills (written and orally), and interpersonal skills with an ability to influence senior level management.
• Excellent planning and organizational skills with demonstrated ability to direct large complex initiatives across a broad network and ensure completion.
• Proven ability to analyze and conclude; ability to apply Continuous Improvement methodologies and to standardize processes across multiple sites and functions.
• Ability to lead and drive change among peers and direct reports.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.