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Founding Technical Support Engineer 🛂 🚀
Capture and document customer requirements to influence product development and feature enhancements.
San Francisco, California, United States
Entry Level
$85,000 - 120,000 USD / year
2 weeks ago
✨ About The Role
- As the first Support Engineer at Momentic, you will engage with customers during onboarding to understand and resolve implementation blockers.
- You will be responsible for answering customer questions and triaging issues for the engineering team.
- The role involves capturing, documenting, and advocating for new customer requirements and feature requests.
- Writing customer-facing documentation and help guides will be a key responsibility.
- The position requires regular work from the SoMa office in San Francisco.
âš¡ Requirements
- The ideal candidate will have great written and verbal communication skills to effectively engage with customers.
- A high sense of agency and accountability is essential, allowing the candidate to prioritize their work independently.
- The candidate should be able to immerse themselves in unfamiliar topics and understand complex technical concepts.
- An interest in AI and software testing tools will be beneficial for success in this role.
- Previous experience in a technical support or customer-facing role would be advantageous.
Founding Technical Support Engineer 🛂 🚀
San Francisco, California, United States
$85,000 - 120,000 USD / year
Engineering
About Our ask
MOMENTIC - AUTOMATED TESTING WITH AI