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Founding Solutions Engineer
Engage with customers to ensure successful onboarding and prevent churn through proactive support.
San Francisco, California, United States
Entry Level
$85,000 - 120,000 USD / year
1 week ago
✨ About The Role
- The founding solutions engineer will engage with customers during onboarding and address any implementation blockers.
- The role involves answering customer questions and triaging issues for the engineering team.
- The candidate will act as the voice of the customer by capturing and championing new requirements and feature requests.
- Writing customer-facing documentation and help guides will be a key responsibility.
- Managing ongoing relationships with existing customers is essential to prevent churn.
⚡ Requirements
- The ideal candidate should have a strong ability to understand complex technical concepts and immerse themselves in unfamiliar topics.
- Technical skills in using APIs and a basic knowledge of programming languages such as Python, JavaScript, and SQL are essential.
- A high sense of agency and accountability is necessary, allowing the candidate to prioritize their work independently.
- Excellent written and verbal communication skills are crucial for engaging with customers and documenting their needs.
- A genuine interest in AI and software testing tools will help the candidate thrive in this role.
Founding Solutions Engineer
San Francisco, California, United States
$85,000 - 120,000 USD / year
Engineering
About Our ask
MOMENTIC - AUTOMATED TESTING WITH AI