Account Manager, Membership Services

Account Manager

Account Managers with Senators Sports & Entertainment are outbound account managers responsible for generating revenue through the sale of all ticketing and premium products (suites, season ticket packages and group sales) within the guidelines and standards determined by VP Ticket Sales & Service.

Reports to: Director of Membership Services

Essential Functions

• Responsible for the renewal and proactive service of season seat member accounts
• Manage a portfolio of 500+ season seat members
• Manage all inbound customer service inquiries (4300 customer service line, live chat. Membership services email inbox, as well as office drop-ins)
• Attend all home games and other special events with promotional functions as required, including hosting and visiting customers.
• Represent the Ottawa Senators in a professional manner within the Ottawa-Gatineau business community.
• Responsible for the sale of season ticket packages, premium hospitality, and group/suite outings.
• Initiate high volume of outbound phone activity, establish working relationships, and drive prospecting through:
• Local businesses and associations
• Former season seat and suite clients
• Current customers (upgrade sales & referrals)
• Your professional network within the Ottawa-Gatineau community.
• Record all activity and sales pipeline details in the CRM system
• Provide fans and customers with outstanding service in a timely and efficient manner.
• Contribute to the sales team atmosphere in a positive manner by developing mutually beneficial working relationships with all sales team members.
• Game night responsibilities include client hosting, networking, and attending sales kiosks to direct client inquiries.
• Participate and contribute to weekly sales team meetings and training sessions.
• Other duties as assigned by the VP Ticket Sales & Service.

Job Requirements

• Minimum two years of experience in an outbound prospecting and lead generation role
• Proven track record of exceeding revenue targets on an annual basis
• Ability to cross-functionally train across product line and business units.
• Experience in leading client diagnostic meetings and delivering client proposals to drive revenue.
• Driven by results and excelling in a competitive environment while also contributing to a team-based atmosphere.
• Excellent communication and presentation skills (written and oral)
• Strong work ethic and a desire to build a career in professional sports
• Able and willing to work extended hours (nights, weekends, and holidays)
• Valid drivers license and access to your own transportation
• Knowledge of Sales Force, MS Office, LinkedIn, and other forms of digital media considered an asset.
• Knowledge and a contact base within the Ottawa-Gatineau business community is considered an asset.
• Bilingualism is a strong asset (English & French)

We would like to thank all applicants for applying; however, only those applicants selected for an interview will be contacted. Applications received will be maintained on file for a period of 6 months and may be referenced for future staffing requirements.

Senators Sports & Entertainment supports the goals of Ontario Regulation 191/11 - Integrated Accessibility Standards and is pleased to accommodate applicants who have a disability during the recruitment process. Please inform the Human Resources Department at 613-599-0250 if you require disability-related accommodation in order to participate in the recruitment process.

SSE is committed to building an inclusive process that respects the dignity and independence of people with disabilities.