Service Manager - Lifts

Service Manager

At Otis, it's our people that make us different. Join the Otis family where collaboration, innovation, and empowerment help each individual and the company reach new heights.

Come and join OTIS today and be part of TIME 2025 World's Best Employers!

About You

We are looking for an experienced Service Manager. This permanent role will be based in our Brisbane office, and you will report to the Service Manager.

You will ensure the safety and well-being of employees and customers, including specialized field-based supervision, management, and coaching of a Service Field team responsible for the Service, Maintenance, and Repair of equipments in the Otis portfolio of clients in Queensland.

Your Key Responsibilities

• Manage and direct all Service and Repair Field employees.
• Identification and delivery of Safety and Field related coaching and training as relevant to individual employees and teams, to ensure achievement/exceeding of KPIs and business objectives.
• On a roster basis, stand by as Duty Supervisor to assist night call mechanics and dispatch emergency service parts interstate, when necessary. This includes attending the site where necessary in the event of an escalated serious issue.
• Maintain and promote effective team-orientated and collaborative working relationships internally and externally (including with other Service Managers, Service Project Managers, customers, and Government Inspectors).
• Responsible and accountable for ensuring that procedures and methods used in delivering customer/company outcomes are carried out in accordance with business and legislative requirements and meet customer expectations.
• Partner with the relevant Sales Team employees to meet and exceed customer expectations.
• Validating the quality of service/maintenance/repair through annual surveys/audits and delivering outcomes of audit findings to promote continuous improvement.
• Take on additional Units and/or Service Manager territory as required to manage peaks in workload across the Branch (i.e., during role vacancies and annual leave periods).

What You Will Need To Be Successful

• Have qualifications or trade certifications within the Engineering or related field. An Electrical license would be an added advantage.
• Hold a Supervisory certificate such as Front-Line Leadership with a minimum of 5 years as a tradesperson within the Lift industry (preferred)
• Have a valid driver's license.
• Minimum 5 years of experience supervising and managing teams in a construction, service, or trades environment.
• Strong customer focus, teamwork, and time management abilities.
• Has strong business acumen, is adaptable, and results-oriented.
• Sound knowledge of computer systems for functional hardware and software.
• Excellent written and verbal communication skills.
• Has the ability to liaise and influence all stakeholders within the organization.

Apply today to join us and build what's next!