Service Manager

Service Manager

This permanent role will be based in our Gold Coast office, and you will report to the Senior Manager, Service Sales. You will ensure the safety and well-being of employees and customers, including specialized field-based supervision, management, and coaching of a Service Field team responsible for the Service, Maintenance, and Repair of equipment in the Otis portfolio of clients in Queensland.

Your Key Responsibilities

• Manage and direct all Service and Repair Field employees.
• Identification and delivery of Safety and Field related coaching and training as relevant to individual employees and teams, to ensure achievement of KPIs and business objectives.
• On a roster basis, stand by as Duty Supervisor to assist night call mechanics and dispatch emergency service parts interstate, when necessary. This includes attending the site as necessary in the event of a serious and escalated issue.
• Maintain and promote effective team-oriented and collaborative working relationships internally and externally (including with other Service Managers, Service Project Managers, customers, and Government Inspectors).
• Responsible and accountable for ensuring that procedures and methods used in delivering customer/company outcomes are carried out in accordance with business and legislative requirements and meet customer expectations.
• Partner with the relevant Sales Team employees to meet and exceed customer expectations.
• Validating the quality of service/maintenance/repair through annual surveys/audits and delivering outcomes of audit findings to promote continuous improvement.
• Take on additional Units and/or Service Manager territory as required to manage peaks in workload across the Branch (i.e., during role vacancies and annual leave periods).

What You Will Need To Be Successful

• Have qualifications or trade certifications within the Engineering or related field. An Electrical license would be an added advantage.
• Hold a Supervisory certificate such as Front-Line Leadership with a minimum of 5 years as a tradesperson within the Lift industry (preferred).
• Have a valid driver's license.
• Minimum 5 years of experience supervising and managing teams in a construction, service, or trades environment.
• Strong customer focus, teamwork, and time management abilities.
• Has strong business acumen, is adaptable, and results-oriented.
• Sound knowledge of computer systems for functional hardware and software.
• Excellent written and verbal communication skills.
• Has the ability to liaise and influence all stakeholders within the organization.

Apply Today To Join Us And Build What's Next!