Service Area Manager

Service Area Manager - Lift Industry

Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis is growing and we are recruiting a Service Area Manager for our Field Service team. The main goal of the role is to provide day-to-day management and training of field staff, including employee selection, field training and safety. This individual will also lead operational efforts and ensure superior customer satisfaction. On a typical day you will:

• Ensure all aspects of field safety across your engineers/mechanics.
• Direct the performance of field maintenance and contractual service operations, performing regular 1:1 with your team.
• Conduct field education training with your engineers.
• Maintain customer quality assurance, managing the expenditure of labor and materials
• Improve efficiencies, managing route schedules and callback rates
• Authorise repair orders and tracking completion
• Lead change to better efficiency and communication

What you will need to be successful:

• Experienced in service delivery, and field management. Able to engage with a team of field based engineers.
• Elevator/lift/Vertical Transportation industry experience is desired, but not required.
• Excellent communication skills and leadership skills, and the ability to work in a highly team-oriented and dynamic environment
• Strong computer and technology skills, business acumen and a passion for customer service.

What's In it For Me/Benefits:

• You'll get a highly competitive salary, bonus scheme and company car or car allowance.
• Full personal development, working within an experience service team to gain first hand experience directly from them.
• The opportunity to work within a global framework and to get the opportunity to apply for positions around the world.

We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time. Apply today to join us and build what's next!