Senior Service Sales Engineer

Service Sales Representative

The role holder is responsible for supporting the service sales operations including negotiating new contracts, ensuring contract renewal and implementing unit recovery strategies to grow the market share of Otis. The role holder is also responsible to validate the terms and conditions are met during implementation by the operation team. The role holder shall carry out his duties in accordance with the stipulated business policies and procedures.

Provides management information and insights on all dimensions of work area performance to facilitate discussion and decision making, both on a periodic basis and for ad-hoc management requests.

Follows all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.

Works under the guidance of the Manager – Service Sales to prepare the maintenance contracts, negotiate and finalize agreements with clients, based on established guidelines.

Prepares estimates and issues quotations for additional repairs, upgradation of units and modernization.

Liaises with clients to negotiate maintenance contract renewals, ensuring all potential client risks are addressed under the renewal terms.

Ensures critical actions on all contracts including "SPL - special contracts" are captured to minimize Otis’s contractual risk.

Executes sales strategies to recover lost units and actively pursues clients to ensure unit recovery on favorable terms for Otis.

Develops a strong relationship with clients by regularly engaging with key contacts and understanding their needs.

Coordinates with the Aftermarket and Service Department to ensure that the terms and conditions of all maintenance/repair/modernization agreements are implemented.

Assists the Finance Department with the timely collection of payments based on contracting agreements.

Maintains and updates the maintenance contracts database in the MIS system and provides periodic reports from this and other relevant sources to show the latest status of all contract activity.

Executes sales operations with strict compliance to the quality procedures & ISO policies of the company.

Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are achieved during the course of the year.

Identifies the training and development requirements for self and agrees on them with the reporting manager to ensure that the required trainings are arranged and attended.

Strives to achieve the highest levels of proficiency on all the competencies and skills required to perform the role.

Keeps abreast of professional developments, new techniques and current issues through continued education and professional growth.

Bachelor's degree in engineering/Sales or equivalent.

Relevant certification such as Certified Sales Associate (CSA) or equivalent is preferred.

Minimum of 5 years of relevant experience with sales operations in a construction/engineering organization.

At least 2 years in positions of progressively increasing responsibilities.

Fluent written and spoken English essential, Arabic preferred.