Senior Manager - Service

Service Superintendent

Role Overview:

• Meet service superintendent fortnightly to analyze CPUA, Audit Ratings'' conversions recoveries
• Meet major customers to improve relations and solve complaints
• Conduct monthly meetings with Union representatives to sort out any problems
• Ensure that all administrative records are in place
• Conduct monthly management meetings to analyze past performance and plan for future performance
• Attend asset management meetings and ensure that outstanding are not increased
• Responsible for Service activities of all area, starting from Free OTIS service to continuous maintenance of OTIS elevator, ensuring that quality services are provided to customers to their satisfaction. Measure quality performance using various quality performance parameters viz. CPUA, AES, PCR, Code Maintenance, Benchmark unit etc.
• Tap sources for modernization orders in the area so as to update customer's elevators by providing them with the latest technology of quality products. Ensuring time execution of the orders to meet customers' satisfaction.
• In addition to the above, providing administration and personnel support to center
• EH&S
• Ensure compliance of safety rules and regulations and all employees adhere to the same
• Create Safety awareness and ensure our employees are working safely
• Ensure Zero accident / incident
• Ensure Reporting of incident
• Actively participate in RQC & Safety meetings and review issues and progress
• Incorporate EH&S into Business Decision making process, achieve EH&S goals as outlined in the annual plan
• Ensure that issues identified in the Risk Assessment (JHA) process are mitigated or controlled in accordance with assigned responsibilities and schedules
• Conduct EH&S inspection/audit as per assigned quota and ensure completion of corrective actions within targeted completion date
• Ensure supervisors conduct SFT inspection/FPA and complete corrective actions within targeted completion dates
• Ensure supervisors participate in Incident investigation
• Ensure EH&S rules and procedures are adhered to by all employees at all job sites

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do.

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.