Customer Service Management

Maintain weekly and monthly meetings with potential and existing clients to drive the O & T Sales figure in your region.

Maintain customer relations and grow the business of the company by generating O & T Sales.

Establish prospective customers/clients and new target segments and penetrate sales in that area.

Keep relationships with key account customers.

Monitoring of contract agreements and customer requirements regarding obsolescence and age of equipment.

Collaborate with the construction team.

Administration

Ensure that all construction mod sales documents are timeously sent to head office.

Ensure that the customer tender document has been completely read and understood and contains the requirements of the document for pricing.

Ensure that you have 100% tender submission on time to tender date.

Monthly forecast to be sent to the sales director.

Attend all forecast meetings as per calendar appointments.

Attend to branch meetings as per branch manager's instruction.

Ensure all objectives/targets are met as per Company and individual plan.

Understand new products that are being launched.

Apply where required complete sales strategies for all to meet sales forecast and targets.

Ensure proposals are submitted to the requirements of sales efficiency to individual target.

Must be able to convert leads to sales through good communication, follow-ups, and positive attitude.

Participation in trade shows, exhibitions, networking with local associations to promote Otis Products.

Monitor the fluctuating market to establish competitors, latest innovation of the products.

Ensure that you adhere to safety culture not only on site but in the office environment as well.