Field Engineer - FED
Otis
FED Engineer
Be fully conversant and compliant with Otis EH&S policies
Follow safety procedures as per OSS (Otis Safety Standards) based on training and certification processes
Ensure adherence to ethics guidelines
Portraying right skills to understand layout drawings, FIM and other product wiring diagrams and procedures
As an FED Eng he must do full adjustment / commissioning of elevators and escalators, as per FIM within allocated timeline
This includes high speed gearless units and escalators / travellators, managing other test engineers on multi-unit sites to ensure safe and efficient testing and commissioning
Providing technical support on site to other test engineers with a view to up-skilling all test engineers, auditing test and EN81 (compliance) handover paperwork
Undertaking client liaison during the testing of large multi-unit sites and attend commissioning meetings if required
From new equipment to service and supporting service on technical issues on site during the Quality Operating Period and on an ad-hoc basis
Trouble shooting of electrical / mechanical fault in elevators
Otis Safety Audit (OSA)
Need to report on-site field turn backs at product level
Ensure 100% on-time delivery to customer as agreed
Ensure all internal customer complaints are addressed and acknowledged
OFAR audit to be conducted
Product training to be provided to the field technical staff
Attending repeated & worst unit's complaints