Executive Service Sales Support

Job Title

Otis is the world's leading elevator and escalator manufacturing, installation, and service company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do.

Key Responsibilities

• Handle daily transaction processing, including Conversions, Recoveries, PA Resolutions, Cancellations, and Suspensions, ensuring accuracy and adherence to TATs.
• Manage transaction processing and coordination across internal teams and stakeholders to ensure smooth operational flow.
• Provide regular operational support to HODs, including follow-up on documentation and resolution of transactional or system-related issues.
• Perform KYC updates in the SMS system in compliance with regulatory and internal guidelines.
• Coordinate closely with the Field Team for execution, data validation, and issue resolution.
• Manage and track contract renewals, ensuring timelines, approvals, and documentation are completed accurately.
• Generate periodic and ad-hoc reports as per OT/business requirements.
• Conduct data analysis to identify trends, discrepancies, and provide insights for operational improvement.
• Maintain accurate records, MIS, and documentation for audits and management review.
• Communicate effectively with internal teams, field staff, and management to ensure clarity, follow-ups, and issue resolution.

Key Skills & Competencies

• Strong experience in operations and transaction management
• Proficiency in report generation and data analysis
• Knowledge of KYC processes and compliance requirements
• Experience in contract renewal management
• Good communication and coordination skills
• Strong attention to detail and problem-solving ability
• Comfortable working with systems, MIS, and Excel-based reporting

Preferred Background

• Experience in financial services, banking, insurance, or operations-driven environments
• Hands-on exposure to SMS or similar operational systems

Experience & Qualification

• Any Graduation with 5+ years of relevant experience

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.