Director, Service Sales & Marketing, Australasia

Director, Service Sales And Marketing

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We are seeking a strategic and results-driven leader to join our Australasia team as Director, Service Sales and Marketing. This critical role will lead the Service division, driving growth, operational excellence, and customer satisfaction across the region.

As the leader of the Service Sales & Marketing division across Australasia, you will be responsible for ensuring its safe, efficient, and effective operation in close collaboration with State, Country, and Service leaders.

This role is pivotal in shaping and executing long-term strategies that drive sustainable growth, profitability, and operational excellence. You will champion the development and implementation of best-practice sales management processes, while fostering a customer-focused, skilled, and engaged sales workforce.

Your leadership will ensure alignment with Otis Absolutes, core behaviours, policies, and procedures, and will be instrumental in achieving the company's strategic business objectives.

Key responsibilities include:

• Develop and execute strategic and business plans for the Service division.
• Lead market analysis, pricing, tendering, and sales strategies to achieve growth targets.
• Ensure safe, disciplined, and effective field activity management aligned with EH&S policies.
• Foster a customer-focused culture and build strong relationships across all levels.
• Collaborate across divisions to deliver seamless service and maximize business outcomes.
• Drive performance through effective use of incentive programs.
• Build and lead high-performing teams through recruitment, coaching, and development.
• Ensure robust training for customer-facing and technical employees.
• Partner with State Managers on succession planning and talent development.
• Ensure compliance with internal policies, external regulations, and quality standards.
• Embed ACE methodology to drive continuous improvement and operational excellence.

Key relationships include:

• Collaborates with the Director NE/MOD Sales & Marketing, Australasia.
• Works closely with the Director of Field Operations, State Managers, and Service Sales Managers.
• Liaises with Otis' functional management and global entities.
• Represents Otis in external relationships with customers, suppliers, and the public.

What you'll need to succeed:

• Proven experience in full P&L ownership and management.
• Demonstrated excellence in customer relationship management and managing clients and all levels of stakeholders.
• Strong strategic and business planning capabilities.
• Exceptional leadership, communication, and influencing skills.
• Commercial and financial acumen with a results-driven mindset.
• Ability to manage the sales portal and generate accurate, meaningful reports.

Benefits & perks:

• Member of the Australasia Leadership Team – You will play a key role in shaping regional strategy and business outcomes.
• Attractive base pay – Aligned with the seniority and impact of the role.
• Car allowance – Supporting mobility and flexibility.
• Global incentive plan – Performance-based rewards tied to business success.

Think this sounds like your kind of challenge? Apply now and let's build what's next—together.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest service portfolio.

You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.