Deputy Service Branch Manager - Field Operations Lead (m/w/d)

Service Branch Manager

Supporting the service branch managers in the operational and strategic leadership of the service and maintenance area. Responsibility for leading and coordinating a team of supervisors to ensure the smooth operation of the facility, high service quality, and maximum customer satisfaction while adhering to all company standards and safety guidelines.

Supporting the implementation of the maintenance strategy and ensuring the timely execution of all maintenance work in the assigned portfolio.

Supporting the implementation of the replacement plants and modernizations and ensuring the timely execution of all necessary work (quality control) and customer support.

Providing advice and support to the team in complex technical disruptions and escalations.

Identifying safety risks and participating in the definition and implementation of corrective measures.

Promoting the safety culture through FPA audits and active communication of safety-related issues.

Ensuring the good quality of its facilities through its own quality audits or those of the EHS auditor.

Organizing tour planning, deployment planning, and on-call services.

Supporting the implementation of repair and improvement measures (T & CC), including offer creation and follow-up.

Controlling working hours and expenses through weekly review and validation of work and expense reports of their team, holiday control.

Coaching the team, including conducting performance and development discussions.

Ensuring the implementation of necessary training and further education.

Promoting a positive team culture and motivating employees.

Technical education, further training as a technical merchant

Long-term experience in the elevator industry

Experience in customer service

Very good knowledge of the German language (C2) in speech and writing

Further language skills (French, Italian) are advantageous

Basic knowledge of English is desirable

Valid driver's license for Switzerland

Pronounced leadership and organizational skills

Analytical thinking, accuracy, and result orientation

Communication strength, assertiveness, and team capability

High degree of self-initiative, resilience, and adaptability

You will be given a task with a lot of freedom and responsibility

You will be provided with a mobile phone and your own company vehicle, which you may also use privately

We value your personal development. Specifically, this means that we support further education and internal promotion opportunities are open to everyone

5 weeks of vacation (+5 bridge days at Christmas)

Good pension fund

Our company culture is our most important asset, deeply rooted in the company and lived and valued by all employees. More information about our "Otis Absolutes" can be found here.

Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest service portfolio.

You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa, and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources that build leadership and capabilities in Sales, Field, Engineering, and Major Projects. Our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do.

Become a part of the Otis team and help us #Buildwhatsnext!