Associate Regional Manager, Service Ops - Central - Remote Eligible

Associate Regional Field Operations Manager

Otis Elevator Company is searching for a highly motivated Associate Regional Field Operations Manager to provide direction, support, and leadership for all field operations within the Central operating area.

On a typical day you will:

• Provide on-going training, development, and leadership to the service and repair colleagues
• Responsible for the quality of all service and repair field operations for the operating area; inclusive of ensuring we have the appropriate allocation of resources to meet our customers' needs
• Investigate and resolve all critical customer issues
• Advocate for usage of digital tools and applications for our service colleagues
• Lead process workshops and ensure strict adherence to service processes
• Monitor field tests as well as first inspection and data reports
• Consult with service managers regarding problems encountered with service performance
• Assess improvement opportunity patterns and determine solutions to ensure service projects are completed to satisfaction and within reasonable timeframe

What you will need to be successful:

• High school diploma or equivalent required; bachelor's degree preferred
• 5+ years elevator industry experience required
• Management experience required
• Ability to thrive in a dynamic, team-oriented work environment
• Strong verbal and written communication skills necessary to build relationships and set clear expectations with both internal and external stakeholders
• Self-motivated individual capable of managing multiple projects and responsibilities simultaneously
• Comfortable working in a technical setting with proficiency in Microsoft-based computer software
• Demonstrates strong leadership, goal-oriented mindset, and excellent time management and organizational abilities
• Willingness to travel up to 50% of the time

Additional Comments:

Given the nature of the position, Otis Elevator does not support sponsorship, e.g. H-1B or TN petitions/applications, for this position.

What we offer:

• We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment, you and your eligible dependents will receive comprehensive medical, prescription drug, dental, and vision coverage.
• Enjoy three weeks of paid vacation, along with paid company holidays
• We provide paid sick leave, employee assistance, and wellness incentive programs to support your well-being.
• Life insurance and disability coverage to protect you and your family.
•  Voluntary benefits, including options for legal, pet, home, and auto insurance.
• We offer generous birth/adoption and parental leave benefits, as well as adoption assistance, to support growing families.
• Pursue your educational goals with our tuition reimbursement program.
• Recognize and be recognized! We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation.

Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law.