Field Service Technician

Installation, Field Service Engineer

Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology—or multiple X-ray technologies—to address each customer's unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence.

We are seeking a dedicated and technically skilled Installation, Field Service Engineer to join our team supporting Rapiscan's advanced X-ray and Trace product lines at Lisbon airport. This is a hands-on role focused on ensuring the optimal performance, reliability, and safety of our screening systems.

Responsibilities

Installation, service, and support of Rapiscan X-RAY screening systems. This role will have primary responsibility for supporting all X-ray and Trace product lines of Rapiscan systems at the Airports. The role includes but not limited:

• Installation, commissioning and service support of Rapiscan's X-ray systems.
• Carry out preventive and corrective maintenance on-site.
• Ensure that the technical procedures are followed and PMs and CMs are carried out in accordance with technical recommendations.
• Attends all call-outs.
• Works on shifts pattern to support customer site.
• Ensure that all documentation and service orders are completed correctly and promptly.
• Makes sure to submit service reports and non-conformance reports as required without delay.
• Effectively contribute to the traceability of spare parts and accurate stocks counting.
• Be the site representative of Rapiscan, establishing a strong and trust relationship and responding proactively.
• Learn from the IT Specialists the Server setup and PLC engineers for integration and commissioning and become proficient.
• Guarantee that the systems are permanently accurate and optimized.
• Take part in other departmental ad-hoc duties when required including special projects.
• Uphold the company's core values of Integrity, Innovation, Accountability, and Teamwork
• Demonstrate behavior consistent with the company's Code of Ethics and Conduct
• It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem
• Duties may be modified or assigned at any time to meet the needs of the business.

Qualifications

Requirements

• A strong communication skill with excellent written and oral ability.
• Have excellent ability to troubleshoot complex systems and logically work through problems.
• Flexible during times of change and reacts to project adjustments promptly and efficiently
• Must be self-motivated and work well under pressure.
• Ability to obtain airport security passes essential (some require a Criminal Record check)

Knowledge & Training

• An engineering electrical Diploma
• Good English language skills: Spoken, Written and communication.
• A good general knowledge of mechanical, electrical, hydraulic, electronics - desirable