Field Service Engineer - Heathrow/ M25 Corridor

Role Overview

This is a hands-on, customer-facing position responsible for installing, maintaining, troubleshooting, and repairing complex detection systems. Acting as a technical expert and liaison, you will ensure optimal system performance and customer satisfaction across Rapiscan’s RTT, CT, Checkpoint, BPI, and Trace products in the UK. While primarily based around Heathrow, occasional travel across southern regions and overseas may be required.

Responsibilities

• Install, repair, and maintain Rapiscan systems at customer sites (primarily Heathrow, with UK/Ireland and overseas coverage as needed).
• Perform routine preventative and breakdown maintenance.
• Provide out-of-hours standby support as part of a team rota.
• Deliver basic operator and technical training at customer premises.
• Conduct site surveys and advise on technical requirements prior to installations.
• Diagnose and resolve faults across electrical, mechanical, and software components.
• Complete service documentation, engineering change requests, and maintain accurate records.
• Provide feedback to Engineering, Product Management, and QA for continuous improvement.

• Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork.
• Demonstrate behavior consistent with the company’s Code of Ethics and Conduct.
• Duties may be modified or assigned at any time to meet the needs of the business

Qualifications

• Proven experience in a customer-facing technical role.
• Flexibility to travel at short notice.
• Ability to work under tight deadlines and customer pressure.
• Recognised engineering qualifications (BTEC, City & Guilds, HNC or equivalent).
• Strong electronics and computer skills; proficiency in Microsoft Office.
• Knowledge of IT networking (CCNP or equivalent preferred).

OSI Systems, Inc. and its subsidiaries (collectively “OSI”) does not accept unsolicited resumes from recruiters or employment agencies. If any person or entity, including a recruiter or agency, submits any information, including any resume or information regarding any potential candidate, without a signed agreement in place with OSI, OSI explicitly reserves the right to use such information, and pursue and/or hire such candidates, without any financial obligation to the person, recruiter or agency. Any unsolicited information or resumes, including those submitted directly to hiring managers, are considered and deemed to be the property of OSI.