Lead Patient Services Specialist - Gastonia

Lead Patient Services Specialist

At OrthoCarolina, our team is our greatest asset and the foundation of our success. We are a diverse group of individuals, accountable to each other to uphold the standards of excellence and promote an environment of teamwork throughout the organization. OrthoCarolina has 43 unique care locations with over 1300 professionals who share a common goal to make lives better. Our employees are eligible for a full spectrum of benefits including paid company holidays, wellness programs, and tuition reimbursement.

We are currently searching for a Lead Patient Services Specialist to join our team at our Gastonia office.

Essential Functions:

• Coordinates departmental activities, work schedules, and assignments of staff members.
• In conjunction with the practice manager, provides input and feedback regarding employee performance for employee performance appraisals.
• Communicates with staff on an ongoing basis regarding department changes, and updates.
• Works in conjunction with cashier to maintain the accuracy of charges.
• Greets and registers patients. Verifies and reviews patient demographic and insurance information for accuracy, completeness, obtains patient signatures and scans patient insurance cards.
• Enters data on any updates/changes in insurance information and demographics. Provides patients with HIPAA information and answers basic questions concerning their insurance.

Skills and Abilities:

• Orient new non-clinical staff and ensure that training and education needs of staff are met.
• Skill in development, implementation, evaluation, and enforcement of departmental, and/or clinic policies and objectives and can assist management in the investigation and resolution of complaints and problems.

Qualifications

Clinical Knowledge, Insurance Verification, Medical Terminology, Patient Advocacy, Patient Care, Patient Communications, Patient Identification, Patient Preparation