Call Center Services Agent I

Call Center Services Agent I

This position is on-site Monday-Friday at our Corporate Headquarters in Oak Ridge, TN. The deadline to apply for this opportunity is August 27, 2025.

Job Description: To assist members and potential members with their telephone requests, explains services, responds to problems, offers additional products and services, and directs calls to the appropriate area.

Essential Functions & Responsibilities:

• Assists members and potential members with inquiries by providing accurate, courteous, timely and professional phone service.
• Answers questions about products and services and processes member transactions with zero errors.
• Directs calls to the appropriate area. Directs escalated issues to the next level of authority.
• Demonstrates and identifies opportunities for needed products and services to members by utilizing skills that drive positive customer service results.
• Maintains security and compliance for member confidentiality.
• Interacts with others in a team oriented environment and consistently meets performance expectations.

Required Experience: One or more years of customer service related experience required. One or more years of experience in a call center environment preferred.

Education: A high school diploma or GED.

Other skills required:

• Must possess excellent written and verbal communication skills.
• Must be detail oriented with strong organizational skills.
• Must possess mathematical ability to perform basic math skills.
• Must have the ability to multi-task.
• Must be able to work well with others.
• Must be proficient with Microsoft 365.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.