General Manager, Impact Service Group

General Manager, Impact Service Group

Title: General Manager

Company: Impact Service Group

Location: Ridgefield, CT

About Impact Service Group

Impact Service Group provides industry-leading HVAC support services that empower our customers and vendors to achieve growth, cost savings, quality, and analytics that would otherwise be out of reach.

We're on a mission to deliver the world's best HVAC support services, and we're looking for a General Manager who can lead with vision, operational excellence, and a customer-first mindset.

The Role

As General Manager, you'll oversee key departments — Operations, Finance, Sales, and Vendor Management — ensuring each delivers measurable results aligned with our company goals.

You'll lead a team of high-performing directors, drive financial growth, and champion exceptional service experiences for customers and vendors alike.

What You'll Do

• Build, coach, and retain an elite leadership team across all departments
• Set clear goals and KPIs for department heads; lead Weekly and Monthly Business Reviews (WBR/MBR)
• Drive consistent and profitable growth — targeting annual increases in Gross Profit and EBITDA
• Partner with the President and VP of Finance to manage forecasts, budgets, and performance
• Champion customer obsession through white-glove service and innovative product management
• Oversee execution of quarterly marketing plans and agile product sprints
• Promote a culture of Continuous Improvement (CI) through structured quarterly projects

What You Bring

• 7+ years of leadership experience. HVAC, Construction, or Services experience a plus
• Proven ability to lead cross-functional teams toward ambitious financial and operational goals
• Strong command of financial statements and forecasting
• Experience in B2B marketing, product management, and customer success
• High emotional intelligence and process-oriented leadership style
• Passion for growth, curiosity, and continuous improvement

Apply Today

If you're a results-driven leader who thrives on building great teams, driving financial growth, and delivering exceptional customer experiences — we'd love to meet you. This role is an in-person role, 5 days a week in Impact's office in Ridgefield, CT.