Manager Services Alarm

Alarm Services Manager

The Alarm Services Manager maintains and manages all aspects of the central monitoring station, installation of alarm systems for new stores and acquisitions, and manages the service ticket program on burglary and fire alarms to ensure quality service to our stores and DC's.

Essential Job Functions

Hire, train, motivate and supervise all central station personnel.

Weekly training/coaching sessions with team members which includes; viewing video footage, reviewing recorded phone calls, and providing needed feedback.

Respond as needed to emergency situations after hours that may include equipment failure, staffing issues, and software trouble.

Maintain an alarm response protocol outlining how a dispatcher should respond to each possible alarm condition.

Oversee subcontractors on alarm installations for new stores and acquisitions. Responsible for the installation of all new alarm installations in the stores.

Work with Real Estate and Store Installation Managers on new alarm installations and maintaining scheduling for the subs.

Maintain a "scope of work" document that would describe to any alarm contractor exactly how and where to install the various components of our alarm systems.

Interact daily with stores and DCs to solve their fire and burglary alarm service issues.

Supervise daily, weekly and monthly reports including incoming and outgoing calls, alarm activity, signal failures, and transportation dispatch reports.

Oversee equipment ordering, check out and logging before it leaves the department.

Interacts with technicians in the field performing service in order to provide downloads and technical support.

Ensure all code change databases are backed up each day and that Micro Key Monitoring is maintained and running properly.

Skills/Education/Knowledge/Experience/Abilities

Required:

Strong leadership, training, and coaching abilities.

High school diploma.

Excellent verbal and written communication skills.

Excellent customer service skills.

Computer literacy including ability to efficiently use Microsoft Word and Microsoft Excel.

Strong work ethic and reliability.

Willingness and ability to work periodic night and graveyard shifts in order to provide the necessary coaching and supervision to that section of staff.

Desired:

Familiarity/understanding of burglar and fire alarm systems.

Experience in a central station environment or call center environment.

O'Reilly Auto Parts has a proven track record of growth and stability. O'Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.

Total Compensation Package:

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

O'Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to rar@oreillyauto.com or call (800) 471-7431 option , and provide your requested accommodation, and position details.