Customer Service Specialist - Parts

Automotive Product Specialist

Assist O'Reilly store team members and Jobber store personnel in several areas of automotive products. This would include but not limited to, parts look up, providing interchange assistance and technical information.

Essential Job Functions

• Receive inbound calls from O'Reilly stores and Jobber team members.
• Provide accurate and consistent parts lookup and product information.
• Utilize internal and external resources to assist store and Jobber team members.
• Read, comprehend and relay technical information back to team members.

Skills/Education/Knowledge/Experience/Abilities

Required:

• High school diploma or equivalent
• Automotive product knowledge, understanding of automotive systems and/or repair procedures
• Excellent communication and customer service skills
• Basic computer navigation and internet skills
• Ability to multitask when given additional job duties

Desired:

• Two years of O'Reilly store or similar retail experience
• Parts Department or repair experience within the heavy duty, agriculture, or marine fields
• ASE technician certification
• Bilingual preferred but not required - English/Spanish

O'Reilly Auto Parts has a proven track record of growth and stability. O'Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.

Total Compensation Package:

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

O'Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to rar@oreillyauto.com or call (800) 471-7431 option , and provide your requested accommodation, and position details.