Operations Manager

Operations Manager

University Housing and Dining Services is seeking an Operations Manager. This is a full-time (1.00FTE), 12-month, professional faculty position. This position is responsible for the front of house operations of a dining center that has multiple micro restaurants. This includes coverage coordination, front-of house restaurant support and problem solving to ensure high quality service and food in conjunction with unit managers and chefs. Sometimes daily, this person will work side by side in concepts for training or support. This is a leadership position on a management team that sets expectations, coaches and supports the team to achieve goals, and develops and implements processes that support efficient workflow and uphold standards. This person manages student hiring, onboarding, training, scheduling, timesheets and performance. This position is responsible for coordinating all classified staff scheduling. This person works collaboratively with the other managers in the unit, and with dining managers across the department, to support scheduling for academic term breaks, high business periods and professional development time for full-time employees. This person is responsible for how each employee, concept, and the whole dining center presents itself to guests, so attention to detail is expected. Strong communication skills, positive attitude and ability to manage and track multiple priorities in a busy environment are a must.

This position reports to the General Manager for the assigned Dining Unit. This is a professional faculty, 12-month position. This is a team-oriented staff and there will be occasions when it is necessary to support other areas in Residential or Retail dining beyond those assigned as a primary responsibility. This position works side by side with other managers and chefs to ensure departmental goals are met, food quality standards are followed and to ensure business continuity. This position will be required to work a flexible schedule to ensure the work within the unit is completed and the goals of the department are met. Dining Services is a year-round operation, open from early in the morning to very late at night. This position performs essential functions and is required to report to work during emergency university closures. This position will adhere to all OSU and UHDS policies and procedures. OSU Administrative Policies and Procedures, State of Oregon Health and Sanitation requirements, departmental directives and the SEIU union contract are used as guidelines and/or reference materials. This position will work with the Dining Leadership team to ensure compliance with the policies and procedures in the Collective Bargaining Agreement (CBA) negotiated between Oregon State University and the SEIU/OPEU union. UHDS recognizes the importance of learning both in and out of the classroom and supports the concept of education as an individual as well as a community experience. UHDS strives to provide students, faculty, staff, and guests with safe, economical, convenient, and comfortable living and dining options, and the department works to maintain the highest educational and service standards. UHDS houses over 5,000 students and offers a variety of living and dining options in 15 residence halls, three dining centers, 10-14 retail and coffee shop locations across campus, a market, and a limited number of student and family apartments. UHDS is an auxiliary enterprise which is funded solely by customers who use our services — we receive no State or General fund allocation. UHDS is committed to an appreciation for diversity, and fosters an open, respectful and enjoyable living, learning and working environment. UHDS staff members are expected to demonstrate a personal and professional commitment to providing excellent customer service. Creating inclusive, welcoming, and safe environments are core values of UHDS. This position requires direct access to, or control over, cash, checks, credit card account information and care, safety, and security of people or property. This position may be required to work in and have access to community areas of student residences while occupied by students. Therefore, position requires a background check prior to hire. In addition, this position will potentially serve as a back-up person for the delivery/removal of food and beverage items in access-secured residence halls, where there may be minors present; and/or this position may need to regularly access storage areas in a residence hall without an escort. These security sensitive tasks will require passing a Criminal History Check.