Classroom Technology Services Student Pool

Classroom Technology Services Student Pool

This recruitment will be used to fill five part-time (a maximum of 24 hours per week) Classroom Technology Services positions for Academic Technologies at Oregon State University (OSU). The Student Technician position in Classroom Technology Services will work in coordination with the professional staff to maintain and support audio/visual presentation systems in classroom, labs and conference room supported by Academic Technologies. In addition, assisting professional staff with upgrades and installation of audio/visual systems, imaging and testing of installed computers in classrooms, and other duties as assigned.

Conduct audio/visual systems service and testing throughout the academic terms as scheduled, reporting any issues into Help Desk trouble ticket data base. Perform computer imaging and testing under the coordination of the Classroom Technology Services IT Consultants direction. Staff the Classroom Technology Services help desk phone support system; assisting client's needs in classrooms, labs and conference rooms via Crestron RoomView and VNC computer interface. Log all calls for services into Help Desk trouble ticket data base. Provide basic instruction on the operation of audio/visual systems to customers as necessary. Assist with event setups and teardowns, as necessary. Assist with audio/visual upgrades, new installations, etc. under the supervision of a professional technician. Be attentive to the safety and security of the Classroom Technology Services working area. Maintain a clean, professional and appropriate working area/environment in the Help Desk Phone Center.

Must be academically enrolled in a high school, community college, or university and pursuing a program or course of study. Must meet Academic Standing Requirements; students on academic suspension are not eligible for employment. Must meet the applicable minimal enrollment standard. High School student: Regularly enrolled in a high school or participating in a home-schooling program. Undergraduate and post-baccalaureate student: 6 credit hours per term. Undergraduate international student: 12 credit hours per term. Graduate student officially admitted to Graduate School: 5 credit hours per term. Graduate international student officially admitted to Graduate School: 9 credit hours per term. International students may be allowed to carry fewer hours than specified above and still be considered "full-time" by the United States Citizenship and Immigration Services (USCIS). A reduced course load is approved by the Office of International Services (OIS), and must be provided to the Student Employment Center.

Must have skilled knowledge of audio/visual equipment. Must have skilled knowledge of computers, presentation software. Self motivated and take the initiative with tasks. Ability to lift 25 pounds. Strong oral communication skills. Ability to work in a team environment. Positive customer-oriented attitude. This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a criminal history check and be determined to be position qualified as per OSU Standard 576-055-0000 et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months.

Flexible schedule to provide customer service and Help Desk Center coverage throughout the week (shifts start at 7:30am and end at 7:30pm).

Posting Number - P10694SE. Number of Vacancies - 5.