Student Outreach And Support Coordinator

Student Outreach And Support Coordinator

The Office of Student Success in the College of Health is seeking a Student Outreach and Support Coordinator. This is a full-time (1.00 FTE), 12-month, professional faculty position. The Student Support and Engagement Coordinator in the College of Health works to proactively increase recruitment and yield of new applicants for undergraduate and graduate programs in the College. This position will be supporting the planning, implementing, and evaluating strategies to increase undergraduate and graduate enrollment, and will report to the director of student recruitment and admissions.

The College of Health is one of 12 academic colleges at Oregon State University. The college includes undergraduate majors and graduate programs in Public Health, Kinesiology, Nutrition, Human Development and Family Sciences, and Healthcare Administration.

Oregon State University offers a comprehensive benefits package with benefits eligible positions that is designed to meet the needs of employees and their families including: medical, dental, vision and basic life. OSU pays 95% of premiums for you and your eligible dependents. Free confidential mental health and emotional support services, and counseling resources. Retirement savings paid by the university. A generous paid leave package, including holidays, vacation and sick leave. Tuition reduction benefits for you or your qualifying dependents at OSU or the additional six Oregon Public Universities. Robust Work Life programs including dual career assistance resources, flexible work arrangements, a Family Resource Center, Affinity Groups and an Employee Assistance Program. Optional lifestyle benefits such as pet, accident, and critical illness insurance, giving you peace of mind and the support you need to thrive in all aspects of your life.

Key Responsibilities:

• 60% – Recruitment, Outreach and Support Activities: Works with the director of student recruitment and admissions to increase undergraduate and graduate student enrollment in the College of Health. Identifies, creates, and implements strategic practices to increase undergraduate and graduate enrollment and improve yield rates (from admits, to deposit, and matriculation). Supports annual undergraduate and graduate recruitment plans, and assessments, which set the direction for and identify specific recruitment activities to be implemented during the recruitment cycle. Builds and maintains relationships with high schools, community colleges, local colleges, and other external entities with the objective of establishing and strengthening pipelines and pathways for new applicants. Collaborates with appropriate internal OSU teams as necessary to support recruitment activities (admissions and enrollment management, marketing and communications, precollege programs, Ecampus, 4-H, INTO, etc.). Organizes, attends, presents at and hosts events locally, nationally, and globally as needed to support recruitment and matriculation goals. Presents information about the programs in a way that allows for communication to audiences from broad and diverse backgrounds and cultural identities. One of the main points of contacts from the college for undergraduate and graduate recruitment matters. Serves on college, university, and external committees as deemed appropriate.
• 25% – Communication and Promotion: Establishes and maintains effective communication with prospective students, applicants, and admits prior to matriculation, via email, phone, text, and/or the customer relationships management system. Consults and collaborates with current students, faculty, academic advisors, program directors, college leadership, and other relevant stakeholders on promotional strategies for specific majors and programs. Collaborates with the college marketing and communication team to create and distribute recruitment materials and execute targeted recruitment communication strategies, ensuring alignment and brand integrity.
• 10% Lead Work: In accordance with recruitment plans, identifies, plans, coordinates, and assigns tasks to support enrollment goals. Coordinates with undergraduate student peer ambassadors involvement in recruitment efforts. Coordinates involvement of appropriate personnel such as current students, faculty, staff, and academic advisors in recruitment efforts.
• 5% – Other Duties as Assigned: Completes other projects and duties as assigned by supervisor and college leadership.

What You Will Need: Bachelor's degree from regionally accredited college or university. Experience in higher education student recruitment and/or admissions. A commitment to collaborative and respectful learning and working environments that are safe, inclusive, and welcoming. Outstanding written and verbal communication skills, including presentation skills. Experience implementing innovative or creative programs, solutions, or ideas. Excellent computer skills including proficiency with Microsoft Office products (Word, Outlook, Excel) and other relevant tools. This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a criminal history check and be determined to be position qualified as per University Standard: 05-010 et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months. This position requires driving a university vehicle or a personal vehicle on behalf of the university; therefore, the incumbent must successfully complete a motor vehicle history check, possess and maintain a current, valid driver's license in their state of residence, be determined to be position qualified and self-report convictions as per University Policy 05-030.

What We Would Like You to Have: Knowledge of standards, guidelines, and practices in university admissions; including familiarity with financial aid programs and deadlines. Knowledge of Oregon secondary schools and post-secondary institutions. Ability to analyze data to identify trends, gaps, and opportunities. Understanding of the needs of diverse groups of prospective students (teens, adult learners, transfer students, underserved populations, etc.). Experience with customer relationship management tools (e.g., Slate, Salesforce, SOPHAS).

Working Conditions / Work Schedule: Some evening and/or weekend work may be required. Travel for the purposes of marketing and recruitment may be required both within and outside of Oregon to schools, community colleges, college fairs, and other relevant events.