Service Technician - oht

Service Technician

Dive in to a new career with a Leslie's company: Oregon Hot Tub is Oregon's largest and most established hot tub company—the #1 selling hot tub company in the Portland area since 1979. We became a part of Leslie's family in October 2019. Oregon Hot Tub has worked closely with Watkins Manufacturing, makers of the Hot Spring Spas, to establish itself as one of the premier Hot Spring Spa dealers in the country. Our team of affable and highly informed sales personnel is dedicated to ensuring that you acquire a hot tub or sauna that perfectly aligns with your preferences. Our team of certified technicians, water care specialists, and customer service representatives excel in providing unparalleled post-purchase assistance, setting a benchmark in the industry.

Job Overview: Service Technicians play a vital role in delivering an exceptional ownership experience for customers who rely on our hot tubs, swim spas, saunas, pools, and other premium products. This role combines hands-on technical expertise with top-tier customer service. Service Technicians proactively diagnose, repair, and resolve issues to ensure equipment is operating safely and efficiently while upholding company safety standards, policies, and procedures at all times.

Compensation Range: $23.00 - $26.00 / Hourly Compensation within range to be determined by the applicant's education, experience, knowledge and skills, as well as internal equity and alignment with market data.

Responsibilities:

• Repair and service hot tubs, swim spas, pools, and saunas
• Provide excellent customer service to customers and internal teams
• Complete daily service calls efficiently and professionally
• Diagnose issues using manuals, schematics, and diagnostic tools
• Educate customers on product use, care, and maintenance
• Meet productivity and performance goals
• Perform water balancing and pool cleaning as needed
• Complete training and maintain required certifications
• Maintain accurate service documentation
• Follow all safety policies and procedures

Qualifications:

• Valid driver's license with a clean driving record
• Strong customer service and communication skills
• Mechanically inclined with troubleshooting abilities
• Mechanical, plumbing, and/or electrical experience preferred
• Hot tub and/or pool service experience preferred
• Strong attention to detail and documentation skills
• Willingness to work a flexible schedule
• Ability to learn new tools, systems, and processes
• Team-oriented and comfortable in a fast-paced environment
• Ability to regularly lift and carry at least 50 lbs

Benefits:

• Medical, dental, and vision insurance
• 401(K) with match
• Employee discounts
• Career advancement opportunities
• Company-provided uniform

Job Type:

• Full-time
• Occasional overtime may be required

Leslie's recognizes a critical component to our continued success is our people. Leslie's is proud to have a culture of inclusion that seeks to celebrate and embrace the different backgrounds and perspectives that help drive our success and support team members in developing and growing with us. We aim to create a workplace where all team members feel welcomed and valued and inspire each other every day.

Equal Opportunity Employer