Service Specialist

Service Specialist

This role serves as the first point of contact for new and existing customers engaging with the customer service department. They guide customers on whom to reach out to for technical questions, warranty concerns, and parts or service requests. In addition, they offer non-technical solutions, schedule onsite service visits, and escalate customer issues to appropriate departments, when necessary, all while maintaining detailed records of customer interactions. Beyond customer-facing responsibilities, the person provides administrative support to the service team and oversees the shredder rebuild program. They also relay customer feedback to internal teams to address needs and improve satisfaction levels. They work well under pressure and are able to negotiate changing priorities.

Responsibilities:

• Answer customer questions via phone, email, or chat, providing clear and concise information and solutions.
• Address initial startup or general service requests for customers that may require creative solutions or involve collaborating with other departments.
• Communicate solutions and requested information to customers and provide updates to internal teams on customer feedback and trends.
• Identify situations where customer issues need to be escalated to technical support or other specialized teams.
• Utilize the Syteline 10 applications to estimate service, document incidents, research product information, and track progress.
• Maintain knowledge of company products and services to effectively address customer inquiries.
• Answer complex customer inquiries regarding product features, issues, and recommend suitable upgrades.
• Ensure proper installation, maintenance, and troubleshooting of products/equipment to minimize downtime and maximize customer satisfaction.
• Implement guidelines, policies, and procedures to streamline field service operations and enhance efficiency.
• Effectively handle customer complaints, resolve issues, and maintain positive customer relationships.

Essential Skills:

• Ability to handle stressful situations
• Self-starter
• Customer service minded
• Ability to multitask effectively and stay organized
• Excellent communication skills
• Problem-solving skills
• Basic knowledge of relevant software and systems used for customer service operations
• Strong commitment to providing excellent customer service and exceeding customer expectations

Additional Skills & Qualifications:

• Technical experience within equipment, automotive, or industrial sectors
• Experience with field service scheduling, troubleshooting, and repair
• Proficiency in scheduling appointments, service support, and technical support
• Knowledge of ERP systems and dispatch operations

Why Work Here?

This role offers an opportunity to work in a dynamic environment where you can directly impact customer satisfaction and contribute to process improvements. It provides a platform for professional growth through engaging with diverse customer needs and collaborating with various departments to enhance service delivery. You will be part of a team that values customer focus, innovation, and operational excellence, making it an exciting place to advance your career.

Work Environment:

Working onsite, the role involves engaging with technologies such as ERP systems and requires a hands-on approach to customer service and technical support operations. It offers a collaborative setting where priorities may change rapidly, demanding adaptability and resilience.

Job Type & Location:

This is a Contract to Hire position based out of WILSONVILLE, OR.

Pay and Benefits:

The pay range for this position is $28.00 - $33.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:

This is a hybrid position in WILSONVILLE, OR.

Application Deadline:

This position is anticipated to close on Feb 20, 2026.

About Aerotek:

We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meet their goals, skills, and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies' construction, manufacturing, and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are everything spirit to the test as your career continues to grow. Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.