Senior Service Desk Administrator - Remote Eligible

Senior Service Desk Administrator

GovCIO is currently hiring for a Senior Service Desk Administrator with an active Secret clearance to provide Tier I phone support and troubleshooting. This position will be located in Arlington, VA, and is a fully remote position. Responsibilities include providing Tier I phone support and troubleshooting in compliance with established policies/procedures, providing supplemental hands-on desk-side support when required, meeting contractual Service Level Agreements (SLAs) regarding speed to answer, first call resolution, abandonment rate, and customer satisfaction, creating, updating, and tracking service requests/incidents within the ticketing system, and assisting with maintaining/updating support documentation. Additionally, support Microsoft Windows environments and resolve Tier 1 hardware and software problems with tools such as MS Office and Windows 10.

Qualifications include High School with 0 - 3 years Tier 1 support (or commensurate experience) and clearance required: Active Secret clearance with the ability to obtain and hold DEA suitability.

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

What You Can Expect includes a virtual video interview conducted via video with the hiring manager and/or team, camera must be on, a valid photo ID must be presented during each interview, enhanced biometrics ID verification screening, background check, to include criminal history (past 7 years), verification of your highest level of education, and verification of your employment history (past 7 years), based on information provided in your application.

Employee perks at GovCIO include Employee Assistance Program (EAP), corporate discounts, learning & development platform, to include certification preparation content, training, education and certification assistance, referral bonus program, internal mobility program, pet insurance, and flexible work environment. Available to full-time employees.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. The posted pay range reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. The posted salary range is USD $65,000.00 - USD $85,000.00 /Yr.