Reliability Engineer/servicenow System Administrator

Job Description

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Key Responsibilities

ServiceNow Administration

• Manage ServiceNow request and incident queues, troubleshoot issues, and escalate as needed.
• Maintain ServiceNow problem records and communicate updates and workarounds to customers.
• Assist users with ServiceNow inquiries and access issues.
• Create and maintain knowledge base documentation.
• Administer ServiceNow groups (create, rename, delete).
• Manage weekly ServiceNow releases and upgrades (after-hours support required).
• Monitor platform performance and partner with ServiceNow teams for issue resolution.

Reliability Engineering

• Support production applications and proactively automate solutions to reduce incident recurrence.
• Improve application availability, latency, performance, efficiency, and monitoring.
• Conduct technical reliability studies and risk analysis on engineering designs and processes.
• Recommend design/test methods and statistical process controls to enhance reliability.
• Analyze failures and propose design or process changes to improve system reliability.

Basic Qualifications

• Bachelor’s degree or equivalent work experience
• 5–7 years of relevant experience in business and risk analysis, IT service management, production support, product/project management, or application development

Preferred Skills and Experience

• 3+ years of ServiceNow experience
• ServiceNow fundamentals certification
• Strong analytical, problem-solving, and decision-making capabilities
• Excellent communication and customer service skills
• Effective time and priority management
• Experience with Agile development methodology
• Working knowledge of ITSM processes (incident, problem, change, knowledge, request)
• Experience using performance measurement tools
• Strong leadership, conflict resolution, budgeting, and time management skills
• Financial services industry experience is a plus

Work Environment and Expectations

Coverage required after 7 PM Central for release deployments (typically Wednesday nights, but also occasional Friday nights or weekend days). Fast-paced production environment with elevated access rights. Must be able to triage incidents and route tickets appropriately across technical and HR domains. Ability to manage a wide scope of responsibilities and multitask effectively.

Location Expectations

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and flexibility to work outside the office location for the other days.

Benefits

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. The pay range for this role is $105,400.00 - $124,000.00.