Ramp & Customer Service Agent Team Captain

Customer Service Team Captain

Horizon Air is looking for a Customer Service Team Captain to lead the Customer Service group. The team captain will assume the responsibility and accountability of the team while leading, directing, motivating, evaluating, and approving the work of the Customer Service Agents.

Key duties include leading the Customer Service Agents on shift, ensuring that the Customer Service Agents follow proper procedures, performing leadership duties such as assigning flights for the day, scheduling and managing agents on a week to week basis, and performing Customer Service Agent duties.

Job-Specific Experience, Education & Skills

Required:

• A minimum of 6 months of customer service or airline operations experience.
• Ability to lead, direct and motivate teams for optimum performance.
• Strong active listening and verbal communication skills.
• Ability to juggle multiple tasks in a fast-paced environment.
• Must have a valid unexpired driver's license issued by a US state, a US territory or the District of Columbia.
• Depending on work location, ability to obtain USPS Mail Handling Certification.
• Typing speed of at least 25 WPM.
• Ability to consistently lift 50 pounds.
• Must be able to stand for long periods of time.
• Must be able to bend, stoop, squat, reach and grasp.
• Ability to perform basic mathematics.
• Ability to work a flexible schedule to include nights, weekends and holidays.
• Ability to communicate in English.
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Preferred:

• A minimum of 1 year of customer service or community service experience.
• Previous leadership experience.

Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.

Starting rate: USD $19.24/Hr.

Total rewards include free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air, comprehensive well-being programs including medical, dental and vision benefits, generous 401k match program, quarterly and annual bonus plans, and generous holiday and paid time off.

Airport SIDA badge requirements: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated.

Equal Employment Opportunity Policy Statement: It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment. We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories. All applicants and employees are treated without regard to their race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories.

Government Contractor & Department of Transportation (DOT) Regulations: Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.

Apply by 7:00 PM Pacific Time on 12/10/2025. FLSA Status: Non-Exempt. Employment Type: Full-Time. Regular/Temporary: Regular. Location: Medford, OR - Airport.