Principal Service Engineer IS, Supply Chain *virtual*

Providence IS Asset and Supply Chain Management Team

Providence caregivers are not simply valued – they're invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

We are seeking a visionary Principal Service Engineer to join our IS Asset and Supply Chain Management team, driving innovation in IT service delivery at scale. In this role, you will leverage ServiceNow to ensure data integrity, streamline workflows, and optimize hardware fulfillment processes including IT asset disposition (ITAD), imaging, and project-based orders. You'll collaborate with 3rd Party Logistics Partners, End User Support, and internal ServiceNow and Oracle teams to deliver seamless IS equipment services to caregivers. As a technical leader, you will design and implement service architectures, establish best practices, and champion automation to enhance compliance, resilience, and cost efficiency. With a focus on continuous improvement and AI-driven user experiences, you will mentor peers, influence strategic decisions, and act as a thought leader in adopting emerging technologies—all while ensuring exceptional caregiver experiences and measurable improvements in KPIs.

Providence supports 100% virtual work for residents located in the following areas:

• Alaska
• Washington
• Oregon
• Montana
• California
• Texas

Required Qualifications:

• Bachelor's Degree - Supply Chain, Computer Engineering, Computer Science, Mathematics, Engineering -OR- a combination of equivalent education and experience
• 8 years related experience; more preferred.
• Strong experience in automation, specifically related to deployment, recovery, or other manual processes.
• Strong experience with n-tier solutions.
• Strong experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually).
• Strong experience influencing engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations.
• Strong experience leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements.
• Strong experience leveraging data and metrics to drive behavior, process, and priority decisions. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Strong experience in advanced problem solving using systematic procedures and investigating problems utilizing root cause analysis.

Preferred Qualifications:

• Master's Degree - Supply Chain, Computer Engineering, Computer Science, Mathematics, Engineering -OR- a combination of equivalent education and experience
• Experience in a Healthcare environment
• PMP Certification
• Agile development experience
• 8 or more years of experience leading service engineering initiatives across complex, global supply chain environments, driving operational excellence system reliability, and cross-functional collaboration to deliver scalable, high-impact solutions
• 5 or more years of experience working directly in ServiceNow
• Lead end-to-end design and implementation of scalable service engineering solutions for global supply chain systems
• Develop and optimize automation frameworks to improve supply chain reliability, uptime, and performance.
• Drive continuous improvement initiatives across procurement and order fulfillment
• Collaborate with vendors and third-party logistics providers to ensure seamless integration and service delivery
• Implement KPIs and dashboards to monitor service health and supply chain performance in real time
• Lead feedback reviews and implement corrective actions to prevent recurrence

Salary Range by Location:

• AK: Anchorage: Min: $68.33, Max: $116.36
• AK: Kodiak, Seward, Valdez: Min: $71.23, Max: $121.29
• California: Humboldt: Min: $71.23, Max: $121.29
• California: Northern California - Except Humboldt: Min: $79.92, Max: $136.08
• California: Southern California: Min: $71.23, Max: $121.29
• Montana: Except Great Falls: Min: $55.01, Max: $93.68
• Montana: Great Falls: Min: $52.12, Max: $88.75
• Oregon: Non-Portland Service Area: Min: $63.70, Max: $108.47
• Oregon: Portland Service Area: Min: $68.33, Max: $116.36
• Texas: Min: $52.12, Max: $88.75
• Washington: Western: Min: $71.23, Max: $121.29
• Washington: Southwest - Olympia, Centralia: Min: $68.33, Max: $116.36
• Washington: Clark County: Min: $68.33, Max: $116.36
• Washington: Eastern: Min: $60.81, Max: $103.54
• Washington: Southeastern: Min: $63.70, Max: $108.47

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

About Providence

At Providence, our strength lies in our promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable. The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits. Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

About the Team

Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise. Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.