Principal Service Engineer IS, Supply Chain *virtual*

Principal Service Engineer Is

We are seeking a dynamic and innovative Principal Service Engineer to join our IS Asset and Supply Chain Management team. This role will collaborate closely with 3rd Party Logistics Partners, End User Support, and internal ServiceNow and Oracle teams to deliver exceptional IS equipment services to our caregivers. The ideal candidate is passionate about transforming IT service delivery at scale, with a strong background in continuous improvement, AI-driven user experiences, and a commitment to streamlining hardware fulfillment processes—including IT asset disposition (ITAD), project-based orders, imaging, and ServiceNow data integrity.

Providence caregivers are not simply valued – they're invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Providence supports 100% virtual work for residents located in the following areas:

• Alaska
• Washington
• Oregon
• Montana
• California
• Texas: Lubbock
• Texas: Levelland
• Texas: Plainview

Required Qualifications:

• Bachelor's Degree - Computer Engineering, Computer Science, Mathematics, Engineering -OR- a combination of equivalent education and experience
• 8 or more years of related experience
• Strong experience influencing engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations
• Strong experience leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements
• Strong experience leveraging data and metrics to drive behavior, process, and priority decisions
• Strong experience using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Strong experience in advanced problem solving using systematic procedures and investigating problems utilizing root cause analysis
• Strong experience in automation, specifically related to deployment, recovery, or other manual processes
• Strong experience with n-tier solutions
• Strong experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually)

Preferred Qualifications:

• Master's Degree - Computer Engineering, Computer Science, Mathematics, Engineering -OR- a combination of equivalent education and experience
• Experience in a Healthcare environment
• 8 or more years of IS Engineering experience
• PMP Certification
• Agile development experience

Salary Range by Location:

• AK: Anchorage: Min: $68.33, Max: $116.36
• AK: Kodiak, Seward, Valdez: Min: $71.23, Max: $121.29
• California: Humboldt: Min: $71.23, Max: $121.29
• California: Northern California - Except Humboldt: Min: $79.92, Max: $136.08
• California: Southern California: Min: $71.23, Max: $121.29
• Montana: Except Great Falls: Min: $55.01, Max: $93.68
• Montana: Great Falls: Min: $52.12, Max: $88.75
• Oregon: Non-Portland Service Area: Min: $63.70, Max: $108.47
• Oregon: Portland Service Area: Min: $68.33, Max: $116.36
• Texas – Lubbock, Levelland, Plainview: Min: Min: $52.12, Max: $88.75
• Washington: Western: Min: $71.23, Max: $121.29
• Washington: Southwest - Olympia, Centralia: Min: $68.33, Max: $116.36
• Washington: Clark County: Min: $68.33, Max: $116.36
• Washington: Eastern: Min: $60.81, Max: $103.54
• Washington: Southeastern: Min: $63.70, Max: $108.47

Why Join Providence? Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

About Providence At Providence, our strength lies in Our Promise of "Know Me, Care For Me, Ease My Way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable. The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more.

About the Team Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise. Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.