Parking Services Officer

Parking Services Officer

The City of Eugene Parking Services Team is hiring a Parking Services Officer. Parking Services Officers enhance neighborhood livability and encourage economic activity by monitoring assigned areas, issuing parking citations, and responding to citizen complaints in order to enforce parking and related, non-moving traffic ordinances and policies. Officers are expected to work independently, but as part of a team, exercise flexibility, dependability, good judgment, and a positive attitude to better our community. Application Deadline: September 15, 2025, at 8:00 a.m. P.T. Accepting Online Applications Only.

Classification: Parking Services Officer Salary Range: $23.07 - $28.63 hourly / $47,860.80 - $59,550.40 Annually The City of Eugene determines starting pay within the range based on relevant education and experience as provided by the applicant in their application materials. This process is consistent with the Oregon Equal Pay Act (OEPA). Department, Division: Planning & Development Department, Curbside and Admin Services Union Representation: American Federation of State, County and Municipal Employees (AFSCME) Work Location: Atrium Building. 99 W. 10th Avenue. Must reside in the State of Oregon and be able to report onsite in Eugene, Oregon for work as needed. Schedule: Monday – Friday or Tuesday- Saturday, 8:00am to 5:00pm. Shifts that support events in the UO Campus area vary and may require working as late as 11:30pm. Benefits: The City of Eugene offers robust and competitive benefits. For more information, select the Benefits Tab, or view benefits summaries as well as see information about all employee benefits.

Bilingual Pay Benefit: This position qualifies for up to an additional 5% of base salary for bilingual pay. Please see "Supplemental Information" at the end of the posting for more information.

Living & Working in Eugene: Information about living in Eugene, how the City of Eugene operates, and more can be found on our website.

Examples of Duties Performed

• Monitor city streets and off-street transportation facilities on foot or in a vehicle for compliance with applicable city codes.
• Maintain detailed forms, records, and reports for use in enforcement activities through use of multiple technology-based applications.
• Represent the City of Eugene in Municipal Court open sessions; prepare and present testimony at trial or for written appeals; act as an agent of the Court while impounding/releasing/towing vehicles; maintain and update case documentation, database records and program files for legal proceedings.
• Respond to police and other referrals on abandon vehicles, writes citations, tags vehicles for impounds and schedules vehicles for tow, immobilizing and impounding vehicles in violation of codes.
• Observe potential public safety or regulatory issues in the environment and refer to the appropriate departments/agencies (e.g., report infrastructure problems to Public Works, land use issues to Code Compliance, accidents or possible crimes to Eugene Police); assist federal, state and local law enforcement or other government and public agencies as appropriate (e.g. help locate vehicles/persons of interest, direct traffic, assist with emergency impounds of vehicles).
• Provides recommendations to supervisor for changes in parking requirements in relation to parking demand and use, based on experience, observations, and knowledge of area businesses.
• Actively supports and respects diversity in the workplace.
• Performs related and other duties as assigned.

Qualifications

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes with relevant transferable skills from a variety of sources and experiences. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role. When screening your application, the City will consider an equivalent combination of relevant education and experience which provides the applicant with the knowledge, skills, and abilities required to meet minimum qualifications for this position.

Minimum Qualifications

Experience: One year of public contact or customer service experience involving direct, in-person interactions with customers. One year experience in curb management, interpretation/compliance enforcement of municipal/state traffic and parking codes. Social services, safety/security role or similar customer service role is preferred. Lived experience, and/or experience working with people with mental health or addiction issues and people in trauma or crisis is preferred.

Education: High School diploma or equivalent. Coursework in Criminal Justice, Business or Public Administration, Public Relations, Counseling, Mental Health fields or related field is preferred.

Background: Must pass a background check.

License: Valid Oregon driver's license or, the ability to obtain by date of hire; must pass driving records check and, if hired, maintain a driving record that meets the City's standard. Oregon law requires that an out-of-state license holder must obtain a valid Oregon license (with appropriate endorsements) within 30 days of becoming domiciled in the state.

Certificate: CPR/AED and First Aid training certificates, possession of, or ability to obtain within 30 days of hire. State of Oregon flagger certification and DPSST certification possession of, or ability to obtain within 30 days of hire.

The Ideal Candidate Will Have the Following Knowledge, Skills, and Abilities

• City Geography and street locations, including property lines and public right of way, applicable state and city laws, codes, zoning and administrative rules and legal procedures or ability to learn in a reasonable period of time.
• Effective customer service, including conflict management, situational awareness and problem solving.
• Independently exercise knowledge and discretion to assess violations and develop solutions while maintaining composure and professionalism during emotionally charged customer interactions while delivering exceptional customer service.
• Work independently, as a team member, and with the public using effective verbal and written communications and task prioritization.
• Firmly, but tactfully, defuse confrontational situations with the public.
• Prepare and maintain accurate records and reports for retrieval when needed.
• Operate and use program related equipment and software programs
• Safely drive vehicles and cautiously maneuver vehicle through vehicle and pedestrian traffic.
• Lift up to 25 pounds and squat to place vehicle immobilizers.

Supplemental Information

Working Conditions: Position requires constant sitting, bending, twisting, lifting, carrying, and stepping in and out of scooter. May require constant walking on foot patrols or riding a bicycle during scooter repair times. Work is performed in a field environment with exposure to adverse weather conditions; traffic noises, fumes and dust; and requires working in and around traffic. Sufficient mental concentration, visual acuity and manual dexterity required to safely drive scooter and work in traffic areas. Duties may involve dealing with difficult and confrontational situations and individuals. Bilingual Pay Benefit: Per the AFSCME contract, the City shall pay an employee an additional 5% for a required intermediate or advanced level competency. To qualify for bilingual pay, the employee must have demonstrated fluency in the required language and successfully pass a fluency examination administered by the City's Employee Resource Center division.

What to Expect from our Selection Process

Applicants are screened based upon their relevant knowledge, abilities, skills, experience, and training. The selection process varies according to the position and can include such things as screening of supplemental questionnaires, written or skill tests, ability or fitness tests, interviews, and assessment processes. In addition, background investigations and records checks may be required. Some positions also require applicants to have a psychological evaluation and/or physical examination and a drug test prior to employment. Marijuana use is evaluated consistent with current state law regulations. PLEASE NOTE: Once the posting closes, the process can take 4-6 weeks to complete.

Diversity, Equity, and Inclusion

The City of Eugene is committed to a respectful work environment. We value the cultural, educational, and life experiences of each employee. We believe that a diverse workforce enables us to deliver culturally responsive services to all members of our community. As part of our commitment to diversity, equity, and inclusion we desire to welcome, respect, and create a sense of belonging for a wide range of identities and experiences in our workforce. Women, people with disabilities, and persons of color are strongly encouraged to apply. The City of Eugene complies with the Americans with Disabilities Act of 1990. Any applicant with a qualified disability under the Americans with Disabilities Act may request accommodation by contacting an employment coordinator at (541) 682-5061. In compliance with the Immigration Reform and Control Act of 1986