IT Support Specialist

IT Support Specialist

The IT Support Specialist is an integral member of the IT team. The role uses technical and customer service skills to perform, coordinate, and oversee technical duties in support of the organization, including deploying and troubleshooting hardware, software, networks, and servers.

Responsibilities:

• Prioritize and resolve technical issues submitted by staff relating to computer workstations, email, printers, servers, network devices, passwords, etc.

• Provide strong customer service, patience, and follow through

• Efficiently manage daily tickets as well as project specific tasks as required

• Prompt, professional, and precise support when responding to user requests.

• Provide training and consultation to staff regarding applications, hardware use, and configuration

• Work with IT team, staff, and Mosaic leadership to support implementation of strategic initiatives

Skills & Knowledge:

• Advanced proficiency in various computer applications including but not limited to word processing, email, database management, and presentation software

• Demonstrates strong customer service skills

• Familiarity with modern office equipment including but not limited to facsimile, copier, printer, scanner, mail postage machine, telephones, etc.

• Demonstrated aptitude for learning and keeping current with new

• Ability to prioritize and organize multiple responsibilities while managing workloads and deadlines

• Willing to work a flexible work schedule, work onsite, and accommodate organizational needs

• Experience working in HIPAA regulated field

• Ability to work independently

• In depth knowledge of Microsoft Windows operating systems, Active Directory, DNS, DHCP, print servers, Azure, Office 365, SharePoint, as well as a solid understanding of enterprise level client server network technology

Who We Are:

Mosaic Community Health prides itself on being an innovative health system that pioneers unique and creative ways to provide and improve patient access to health care. Since our founding in 2002 we have proudly served insured and uninsured patients regardless of age, ethnicity, or income. We focus on a holistic approach to patient care by incorporating behavioral health, pharmacy, and nutrition support to serve patients in the most meaningful way. At Mosaic Community Health, you will work with incredibly dedicated and mission-centered peers and be part of a dynamic team based environment. Mosaic Community Health offers more than just a job, it is a lifestyle. A lifestyle of serving others. A lifestyle of being an integral part of your community. A lifestyle that offers work/life balance. A lifestyle of enjoying the outdoors! Central Oregon offers over 300 days of sunshine a year, so enjoy a PTO day on the mountain, biking/hiking trails, or the river! A lifestyle that improves lives, including yours. Of course, we also offer a great benefit package!

Qualifications:

Education:

Required:

• High School/GED or better

Preferred:

• Bachelors or better in Computer Science

Licenses & Certifications:

Required:

• Driver’s License

Experience:

Preferred:

• 0-2 years: 0-2 year(s) of relevant experience

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.