IT Help Desk Support (100% Remote) - Remote Eligible

Help Desk Support Specialist (Remote)

Join the Help Desk Support team as a Help Desk Support Specialist (Remote), providing high-touch technical support to internal employees. You'll troubleshoot software and connectivity issues, assist with system access, and collaborate across teams to resolve technical challenges in a fast-paced, remote environment.

Key Responsibilities:

• Troubleshoot software and remote connectivity issues
• Assist users with system access and application support
• Log and manage tickets in ServiceNow
• Escalate and communicate trends and outages
• Lead small process improvement projects
• Deliver exceptional customer service and clear communication

Qualifications:

• 1-3+ years of previous helpdesk support preferably supporting Windows 10 & 11
• Experience supporting end-user technologies (e.g., Salesforce, VOIP, MFA, Slack, ServiceNow)
• Prior help desk or tech support experience (e.g., Genius Bar, Geek Squad)
• Interviews conducted via laptop only (no phones), using Chrome and a Google account
• 100% Remote – must work PST hours

Pay: $26.50/hr (please note the pay below is inaccurate - it is $26.50/hr) | Contract: 6 months (possible extension)

The pay range for this position is $37.23 - $37.23/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.