Help Desk/desktop Support Analyst

Help Desk/Desktop Support Analyst

Ready to bring your IT expertise and customer service skills to a team that values reliability and innovation? Looking to make an immediate impact in the fast-paced world of machinery manufacturing? Join our team as a Help Desk/Desktop Support Analyst and become the cornerstone of seamless IT operations for our organization.

Key Responsibilities:

• Deliver rapid and effective IT support, resolving technical issues for internal users.
• Troubleshoot hardware and software problems, focusing on Microsoft Windows 10 and Oracle.
• Manage and prioritize incoming service desk tickets, ensuring prompt issue resolution.
• Diagnose and address network connectivity, system errors, and application challenges.
• Administer Active Directory accounts and permissions.
• Collaborate with IT colleagues to drive operational improvements.
• Document processes to grow and maintain the IT knowledge base.
• Assist with system updates, patches, and routine maintenance.
• Communicate clearly with staff, addressing IT concerns with professionalism.
• Uphold high standards of customer service and confidentiality.

Requirements:

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent IT training and certifications.
• Minimum of 3-5 years of IT support or service desk experience, preferably in a high-functioning environment.
• Proficiency in Windows 10 and Active Directory management.
• Familiarity with Oracle and other enterprise-level software systems.
• Strong troubleshooting skills and the ability to resolve technical issues independently.
• Workplace IT certifications such as 900 or CompTIA+ are highly desirable.
• Excellent communication and interpersonal skills to support diverse teams.
• High level of integrity, confidentiality, and customer service orientation.

Benefits:

MDV PTO 401K