Field Service Supervisor

Field Service Supervisor

A Field Service Supervisor is responsible for managing a team of field service personnel, overseeing the installation, troubleshooting, and maintenance of products or equipment to ensure proper function and customer satisfaction by providing technical support, answering customer queries, and recommending appropriate upgrades, while also training new field service representatives and implementing efficient service delivery methods.

Key Responsibilities:

• Supervision and Training: Manage a team of field service representatives, providing them with training on product features, troubleshooting techniques, and customer service best practices.
• Technical Support: Answer complex customer inquiries regarding product features, issues, and recommend suitable upgrades.
• Quality Assurance: Ensure proper installation, maintenance, and troubleshooting of products/equipment to minimize downtime and maximize customer satisfaction.
• Process Improvement: Implement guidelines, policies, and procedures to streamline field service operations and enhance efficiency.
• Customer Complaint Handling: Effectively handle customer complaints, resolve issues, and maintain positive customer relationships.
• Technical Expertise: Possess a thorough knowledge of the products and services offered by the company to provide accurate technical advice.

Additional Skills & Qualifications:

• Degree or a high level of experience in a related field (e.g., engineering, technical support, customer service)
• Excellent communication and interpersonal skills
• Leadership and supervisory experience

Technical Skills & Qualifications:

• Mechanical aptitude with industrial machinery, fabrication, or mechanical systems
• Basic understanding of:
• PLC systems (troubleshooting interface-level functions)
• HMI screens and user operations
• Open-loop and closed-loop hydraulic systems
• 3 phase power, 230-575v AC
• 24Vdc Controls
• Ability to use diagnostic equipment, hand tools, and power tools safely and efficiently
• Ability to read and interpret electrical schematics, hydraulic diagrams, and mechanical drawings
• Strong written and verbal communication skills
• Valid driver's license and ability to travel (including overnight travel, typically up to 75%)
• Ability to lift up to 50 lbs and perform physical tasks including standing, kneeling, and working in tight or elevated spaces for extended periods

Preferred Qualifications:

• Trade school, technical certification, or associate degree in Industrial Maintenance, Mechatronics, or related field.
• Certifications such as:
• OSHA 10/30
• Lockout/Tagout (LOTO)

Job Type & Location: This is a permanent position based out of Wilsonville, OR.

Pay and Benefits: The pay range for this position is $60,000.00 - $85,000.00/yr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type: This is a hybrid position in Wilsonville, OR.

Application Deadline: This position is anticipated to close on Feb 19, 2026.

About Aerotek: We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meet their goals, skills, and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies' construction, manufacturing, and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are everything spirit to the test as your career continues to grow. Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.