Federal Work - study Redmond Support And Technology Assistant *student Position Only*

Federal Work-Study Redmond Support and Technology Assistant

Position Title: Federal Work-Study Redmond Support and Technology Assistant *Student Position Only*

Classification Title: Federal Work-Study Hourly Rate: $15.33/hour

Close Date: Open Until Filled

Position Type/Employee Class: Student Position

Instructor Status: Not applicable

Overtime Eligible: Non-Exempt FLSA Status

Campus Location: Redmond

Primary Purpose: The Redmond Campus Work Study provides a variety of critical supports to faculty, students, and staff on campus. This work includes providing IT support for stream classes, office support, and covering the Student Commons Attendant desk during business hours. These positions provide increased access to student services and an improved student experience on campus.

Essential Duties and Responsibilities

Office Duties:

• Stream classes from/to the Redmond campus. Turn on computer, log in to streaming software, print and hand out paperwork from instructor.
• Ability to attend meetings/trainings throughout the year at the Bend and/or Prineville campus.
• Distribution of campus mail.
• Assist with campus projects.
• Assist with phone answering and transferring.
• Entry level office assignments including, filing, copying, supply inventories, other light office duties.
• Assist with projects in various locations on campus. Examples: Classroom set-ups, ASCOCC events, computer lab supply monitoring.
• Assist with troubleshooting technology by familiarization with the Redmond campus classroom technology.

Customer Service:

• Answer ITS and printing questions for students
• Manage check outs and check ins for library holds and loans
• Process periodicals
• Check out technology equipment to students
• Sort items for Clothing Connection, assist customers
• Track Clothing Connection use and participation

Department Specific Knowledge, Skills, and Abilities

Individuals must possess these knowledge, skills and abilities or be able to explain and demonstrate that the individual can perform the duties and responsibilities of the job, with or without reasonable accommodation, using some other combination of skills and abilities. The individual is expected to follow College work rules and policies.

Must be reliable and punctual.

Excellent customer service: ability to communicate effectively with students, staff, and faculty from diverse backgrounds.

Ability to manage conflicts within and/or between groups and to work in a team environment.

Considerable computer and keyboarding ability; adept with software applications/databases, internet usage.

Ability to be accurate and detail oriented.

Ability to remain flexible and do different tasks on a daily basis.

Ability to provide consistent and dependable customer service.

Ability to develop strong working relationships with people from different cultural backgrounds and other aspects of human diversity.

Ability to use software programs and database systems which include Microsoft Office Suite, email, website editing, basic desktop publishing, and modern office equipment.

Ergonomic Requirements

Must be able to lift up to 20 lbs. Must be able to bend. Must have physical flexibility and stamina. Regular office hours are established between 8 am – 5 pm during the workweek. Incumbent must be able to function effectively indoors in an office environment engaged in work of primarily a sedentary nature. Requires the ability to work at a workstation for extended periods. Required to write, read written materials and computer screens.

All individuals are required to perform essential functions with or without reasonable accommodation.

Minimum Requirements

Offered and accepted Federal Work-Study for 2024-25. Meeting Satisfactory Academic Progress for financial aid.

Equivalency Statement: The College recognizes the value of skills and knowledge gained outside of formal higher education and paid employment. Applicants who do not meet minimum qualifications but present other qualifications or experience equivalent to those required will be considered and are encouraged to apply. To qualify under equivalency, applicants must indicate how they qualify under equivalency by responding to the supplemental question presented during the application process.

Preferred Qualifications

Experience working in front-line, public-facing customer service, preferably in a library, IT or help desk, or retail environment.

EEO Statement

The goal of Central Oregon Community College is to provide an atmosphere that encourages our faculty, staff and students to realize their full potential. In support of this goal, it is the policy of Central Oregon Community College that there will be no discrimination or harassment on the basis of age, disability, sex, marital status, national origin, ethnicity, color, race, religion, sexual orientation, gender identity, genetic information, citizenship status, veteran or military status, pregnancy or any other classes protected under federal and state statutes in any education program, activities or employment. Persons with questions about this statement should contact Human Resources at 541.383.7216 or the Vice President for Student Affairs at 541.383.7211. This policy covers nondiscrimination in both employment and access to educational opportunities. When brought to the attention of the appropriate parties, any such actions will be promptly and equitably responded to according to the process outlined in general procedures sections N-1, N-2, or N-3. In support of COCC's EEO statement, bilingual fluency in English and Spanish is considered a plus, along with experience working in a diverse multicultural setting.