Customer Service Specialist

Customer Service Specialist

We are looking for a Customer Service Specialist to join a growing team in the healthcare and laboratory services industry. This position is ideal for someone who is detail-oriented, dependable, and passionate about providing exceptional customer support. You will handle incoming inquiries from healthcare providers, pharmacies, patients, insurance companies, and the general public, while managing sensitive and complex issues related to laboratory testing and results.

Responsibilities:

• Answer incoming calls, emails, and faxes from customers and the general public.
• Provide information about testing services and pricing.
• Research and follow through on customer inquiries and issues.
• Set up new customer accounts and enter orders accurately.
• Log and notate calls and actions in the database.
• Determine when calls require escalation to leads or management.
• Apply company policies and procedures consistently.
• Cross-train in other departments to enhance collaboration.
• Report customer issues and internal challenges to leadership.
• Adhere to assigned work schedule, including start/end times and breaks.
• Follow ergonomic and safe working practices, including taking short breaks to regroup.
• Perform other duties as assigned to support department operations.

Qualifications:

• Previous customer service experience (healthcare or laboratory preferred).
• Strong communication and problem-solving skills.
• Ability to manage multiple tasks in a fast-paced environment.

Job Type & Location:

This is a Contract to Hire position based out of Beaverton, OR.

Pay and Benefits:

The pay range for this position is $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:

This is a fully onsite position in Beaverton, OR.

Application Deadline:

This position is anticipated to close on Dec 23, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.