Customer Service Representative (remote In Portland, OR) - Remote Eligible

Customer Service Representative

Join a mission-driven team that's transforming patient financial experiences! Are you passionate about helping people and delivering exceptional service? Do you thrive in a fast-paced, phone-based environment where every call is an opportunity to make a difference? If so, we want to hear from you!

As a Customer Service Representative, you'll be the friendly voice behind the program, supporting patients with empathy and professionalism. You'll handle both inbound and outbound calls, helping patients understand their accounts, make payments, and enroll in our program—all while delivering white-glove service. Your day-to-day will include:

• Serving as the primary contact for inbound calls from account holders and potential enrollees.
• Making outbound calls to welcome new account holders, follow up on past-due accounts, and support special campaigns.
• Receiving ongoing coaching and mentoring to help you grow and succeed.
• Documenting call activity and patient interactions using our proprietary CRM.
• Acting as a patient advocate and brand ambassador, ensuring every interaction reflects our commitment to care and compassion.

What You Bring:

• A strong customer service mindset—whether from retail, hospitality, or call center experience.
• 1–2 years of phone-based support experience preferred.
• High school diploma or equivalent work experience.
• Experience in healthcare or financial services is a plus.
• A coachable attitude and a desire to grow professionally.

Remote Work Requirements:

• A quiet, private workspace (no shared rooms).
• High-speed internet (minimum 100 Mbps download / 35 Mbps upload).
• Connection via Ethernet.

Why Join Us?

• Be part of a team that's making healthcare more accessible.
• Enjoy a supportive, growth-focused culture.
• Work from the comfort of your home while making a real impact.

Ready to be a voice of care and compassion? Apply today and help us change the way patients experience healthcare financing.

Job Type & Location: This is a Contract to Hire position based out of Beaverton, OR. Pay and Benefits: The pay range for this position is $19.00 - $20.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline: This position is anticipated to close on Dec 16, 2025.

About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services: We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.