Customer Service Representative

Customer Service Representative

Based out of Oregon, one of the fastest growing healthcare insurance companies focused on Medicare Advantage Plans is interested in hiring Customer Service Representatives to their team onsite in Salem, Oregon! These positions are long term opportunities to join their team as the company continues to see more growth.

Responsibilities:

• Provide excellent customer service to all Medicare Advantage members.
• Assist with coverage and claims related questions.
• Accurately interpret benefits and policy provisions for all products.
• Conduct research and follow-up for prompt resolution.
• Work efficiently in a high volume call center while maintaining a professional, polite manner.
• Research, investigate and triage customer issues of concern and dissatisfaction as assigned.
• Advocate for the customer: explain benefits in a detailed and courteous manner so they are understood.

Skills & Qualifications:

• Call center experience.
• Computer literacy.
• Must have excellent phone etiquette and professional demeanor.
• Empathy is crucial for success in this role.

Pay and Benefits:

The pay range for this position is $19.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision.
• Critical Illness, Accident, and Hospital.
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available.
• Life Insurance (Voluntary Life & AD&D for the employee and dependents).
• Short and long-term disability.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time Off/Leave (PTO, Vacation or Sick Leave).

Workplace Type:

This is a fully onsite position in Salem, OR.

Application Deadline:

This position is anticipated to close on Sep 16, 2025.