Customer Service Representative

Customer Service Representative

Amrize is building North America. From bridges and railways to data centers, schools, offices and homes, our solutions are inside the buildings and infrastructure that connect people and advance how we live. And we invite you to come and build with us. As the partner of choice for professional builders, we offer advanced branded solutions from foundation to rooftop. Wherever our customers are, whatever their job, we're ready to deliver. Our 19,000 colleagues work across 1,000 sites supported by an unparalleled distribution network. Infrastructure, commercial and residential, new build, repair and refurbishment: We're in every construction market.

Join the Malarkey team, innovators in roofing technology with pioneering rubberized asphalt shingles designed for superior durability and sustainability. At Malarkey, we take pride in our most important asset - our employees. We're seeking a Customer Service Representative who's ready to be part of our mission to manufacture and deliver innovative, performance-driven building products with unmatched service and integrity. Our focus is creating longer-lasting, environmentally responsible roofing solutions that can withstand all weather conditions.

About The Role

The Malarkey Customer Service Representative is responsible for the order fulfillment process from customer purchase order receipt to releasing orders for shipment and fielding inquiries and support requests from customers, sales, and other internal groups. This role also ensures the accuracy of customer requests and on-time delivery.

What You'll Be Doing

Responsible for adherence to company policies, including safety and the use of personal protective equipment. Efficiently utilizes the ERP system to create customer orders, confirm and apply pricing, answer inquiries, and follow up on order status. Review inventory and future production plans to determine product availability while driving to meet customer-requested availability dates. When inventory is available, release orders for shipment by communicating with the customer, shipping team, or transportation carriers. Advise the customer of the order status at multiple phases of order fulfillment. Develops and maintains deep knowledge of company-manufactured and ancillary roofing products and the roofing industry to provide customers with comprehensive, accurate information and advice. Listens to the customer's needs and concerns, demonstrates empathy, and uses critical thinking skills to solve situations.

What We Are Looking For

A bachelor's degree in business or supply chain is preferred, as well as two to three years of relevant experience or equivalent education and experience. At least five years' experience in a customer service/fulfillment role in a manufacturing environment. Excellent analytical skills and the ability to work in a fast-paced environment. Proficient skills with MS Office and MS Dynamics AX. Ability to work on complex projects and interact professionally with all levels of management.

What We Offer

Competitive salary $25-29/hour Retirement Savings: Choose from 401(k) pre-tax and/or Roth after-tax savings Medical, Dental, Disability, and Life Insurance Holistic Health & Well-being programs Flexible Spending Accounts (FSAs) for health and dependent care Vision and other Voluntary benefits and discounts Paid time off & paid holidays Paid Parental Leave (maternity & paternity)

Amrize is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.